OnLogicReviews of onlogic.com

Response from OnLogicOct 9, 2024

Thank you for taking the time to provide this feedback and we apologize for your negative experience. We strive to deliver excellent products and excellent customer service and support, but we clearly fell short in this instance. We are investigating the root causes and reviewing our technical documentation to ensure it accurately communicates the necessary steps. We sincerely appreciate you bringing this to our attention and we hope to have the opportunity to win back your trust in the future.

Response from OnLogicDec 22, 2020

Sehr geehrte/r OnLogic-Kunde/in, vielen Dank für Ihr Feedback. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen und bedauern, dass Ihre Bestellung sich verspätet hat. Wir überprüfen die Gründe für die Verzögerung und weshalb unser System es versäumt hat, Ihnen ein Update zu senden, um diese Probleme für zukünftige Bestellungen zu beheben. Es freut uns zu lesen, dass Sie bereits mit unserem Support-Team gesprochen haben und man Ihnen helfen konnte. Wenden Sie sich gerne an uns, wenn Sie weitere Fragen haben. Beste Grüße, das OnLogic-Team

Response from OnLogicDec 1, 2020

Hello Scott, thank you for taking the time to leave a review. We apologize for the delay in fulfilling your order. We're currently investigating the cause and will reach out to you directly with more information.

Response from OnLogicOct 27, 2020

Karan, thank you for providing this feedback. We apologize for the delay in your order. An automated hold was activated by our fraud prevention system to protect both us and your billing account due to an unrecognized address for this particular order. Unfortunately, the notification about this automatic hold was not properly delivered, and we've now fixed that issue in our system. We've expedited your order to get it to you as quickly as possible and sincerely appreciate your patience.

Response from OnLogicSep 10, 2020

Anselmo, thank you for taking the time to leave this review. While we work hard to ensure our inventory is accurately updated, simultaneous orders for the same products can cause a slight delay in backorder notifications, which is why we always reach out directly to customers if an order can't be fulfilled in the expected time. We regret that we weren't able to find an alternative solution on your tight timeline through our email correspondence.

Response from OnLogicJul 2, 2020

Sehr geehrter Herr Landenhammer, vielen Dank für das Telefongespräch. Es tut uns leid zu erfahren, dass Sie Probleme mit der SATA SSD in Ihrem Rackmount hatten. Wir freuen uns, dass Sie diese selbst lösen konnten. Fall Sie zukünftig Probleme haben sollten, wenden Sie sich gerne vertrauensvoll an unser Support-Team. Wir sind immer bereit, Ihnen zu helfen. Wir danken Ihnen, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Wir freuen uns darauf, Ihnen in Zukunft unseren Service zur Verfügung zu stellen. Ihr OnLogic-Team --- Dear Mr Landenhammer, Thank you for the conversation on the phone. We are sorry to hear that you experienced issues with the SATA SSD in your rackmount. We are glad you were able to resolve this yourself. Please be sure to contact our support team should you experience any issues in the future. We are always happy to help. We appreciate you taking the time to leave us a review and look forward to providing you our services in the future. The OnLogic Team

Response from OnLogicMar 2, 2020

Alessandro, We are disappointed to hear that your order took longer than expected to arrive, and that the information on the website seemed to be inaccurate. We appreciate your feedback, as we are always looking for opportunities to improve our service. According to our information, your order was placed 10 days ago and your product shipped 7 days later. As we strive to build any order within 3-5 business days, your product had an unfortunate 2 day delay due to a lack of available incoming parts. I understand your frustration, and we hope you will give us the opportunity to better meet your expectations on your next order. Please contact us if you have any other questions or concerns. With kind regards, The OnLogic Team

Response from OnLogicOct 11, 2019

Thank you for your patience while we looked into this issue. We understand that there can be a discrepancy between the shipping date of a system and the expected delivery date based on product availability. We apologize that you experienced a longer than expected period between order and delivery. We are currently investigating the unique details of this particular delay and taking steps to avoid them in the future. In reviewing your order, we did notice that no Wi-Fi antennas had been selected during configuration. Because we offer a variety of antennas, and because some customers choose to install their own antennas when their systems arrive, Wi-Fi antennas are not included by default and must be added to the configuration at the time of purchase. In reference to the gray block of clay you mentioned, that is a thermal pad that can be used when adding additional components to the system. We apologize that your experience was less than ideal and we look forward to the opportunity to do better in the future.