OnLogicReviews of onlogic.com

Response from OnLogicApr 10, 2020

Dear Not, Thank you for taking the time to leave a review. We're sorry to hear that your preferred system was not in stock at the time of your order. We're always happy to help find alternatives or investigate expediting incoming stock if possible. Based on our records, it appears that you placed your order online, so we're not able to identify which item you had attempted to purchase. In the future, please don't hesitate to contact one of our Solution Specialists via phone, email or chat and we'd be happy to help. Beste Not, bedankt dat je de tijd hebt genomen voor het plaatsen van een review. Het spijt ons te horen dat het systeem van jouw voorkeur niet op voorraad was. We willen je altijd helpen om alternatieven te zoeken of te kijken of we benodigde onderdelen sneller kunnen krijgen. Volgens onze gegevens heb je jouw bestelling online gedaan. Hierdoor kunnen we niet zien welk systeem je eigenlijk had willen kopen. Neem in de toekomst gerust contact op met onze specialisten via telefoon, e-mail of chat. We staan graag voor je klaar.

Response from OnLogicMay 15, 2019

Beste Jeffrey, bedankt voor jouw beoordeling op Trustpilot. Fijn om te horen dat onze support en producten aan je verwachtingen voldoen. Vervelend dat je het jammer vindt niet op rekening te kunnen bestellen. Dit bij ons onder bepaalde voorwaarden zeker wel mogelijk. Ik nodig je van harte uit om hier met jouw contactpersoon over te spreken.

Response from OnLogicMay 15, 2019

Sehr geehrter Edwin, vielen Dank, dass Sie sich die Zeit genommen haben, uns hierauf aufmerksam zu machen. Wir sind traurig zu hören, dass es 12 Tage gedauert hat, bis Sie Ihre Bestellung erhalten haben. Wir halten den Lagerbestand vorrätig, um den Versand innerhalb von 2 - 5 Tagen zu ermöglichen. Manchmal kann sich dies aufgrund der steigenden Nachfrage nach bestimmten Produkten verzögern. Wir arbeiten kontinuierlich daran, unsere Vorlaufzeiten zu verbessern. Ich hoffe, Sie geben uns Gelegenheit, die Erfahrung bei Ihrer nächsten Bestellung zu verbessern.

Response from OnLogicMay 10, 2019

Thank you for taking the time to share your experience with us and we're glad our hardware has been serving you well! While a small portion of our systems (mainly Intel NUCs) do come with manufacturer and model information in the BIOS, our standard build and testing automation process do not include adding this information to the BIOS. This is likely why you've seen some inconsistencies with the systems you've purchased in the past. However, if this is something you need for all the systems you purchase, please request this upon order. We hope to make your experience better!

Response from OnLogicMay 10, 2019

Thank you for sharing your experience with us and we are sorry that we did not completely live up to your expectations. We take these reviews seriously and wanted to let you know that we've taken steps internally to ensure these types of challenges don't happen in the future. We've improved how our configuration for auto boot works on our back end, which may have contributed to the issue you experienced. We've also conducted ongoing training with our Sales team to ensure the needs of our customers are met with their configurations (to include internal storage). It seems that some troubleshooting guidance for activating Windows was sent, but we are glad you were able to resolve it independently. Our aim is to provide exemplary customer service alongside our hardware, so we thank you for helping us become better. We do hope we get the chance to serve you again in the future!