OnlineoutboardsReviews of onlineoutboards.com

Terrible customer service

I received a damaged motor. Customer service was rude. I. Still trying to get it worked out. I thi k i will be stuck with a broken motor. 3 grand down the drain so far

I purchased a set of 14" control cables for my new Susuki 9.9 hp outboard. Upon ordering the cables, they charged postage as well, howeer, upon receiving the motor, the cables were taped to the crte as well. To top it off, going by their guidelines, the cables were too long AND THEY DO NOT ACCEPT RETURNS OF CONTROL CABLES so that's $150 down the drain.

They assured me that they sell brand new motors and would exchange the motor if there was any issue with the motor. It was $200 less expensive than at other stores, so I bought the motor from them. I found a damaged gear switch. Since the motor is under warranty, they informed me that they were powerless to help and that I would need to take it to the dealer. I shouldn't ever purchase from them. They will sell you bad quality product and leave you alone. Currently my motor is at the dealer waiting for parts.

I recently bought a 5hp Mercury from Online Outboard. When I ordered it I was told of some cosmetic damage to the handle. I was given a $100 off and was told there was no other damage. When I received the motor it looked great but would not start. Found out there was more damage under the cowling. Repairs cost nearly $400. I emailed O.O. about the issue and never received a reply. I wouldn't buy from them again.

Took my money never shipped my motor crooks