OnlineFabricStore.netReviews of onlinefabricstore.net

I wish I would have read the reviews before working with this company. They have terrible communication, showed the product was in stock when I ordered and now have 3 times told me that it is back ordered and the date continues to move back. On top of it they take very little responsibility or have zero understanding of timelines and how this impacts their customers. Nor do they seem to care as they are generally rude people to work with. DO NOT USE THEM. Find another resource as I wish I had.

when you order from them they do not send any tracking or email letting you know your order has shipped. if an item is on back order they do not notify that its on back order. I ordered a large order of 22 different colors. I received to greys instead of the grey and silver I ordered. when I contacted them about it they sent me another grey. I also never received my purple and royal blue. they said it was on back order. when I called them again they said my order was canceled. so tired of dealing with idiots that I will not deal with them any more.

I ordered 78 yards of fabric on 4/11/25, but they failed to inform me that the material is on back order during the process of checking out. As a business owner, this is frustrating because this caused an everyday customer to walk away from doing business with me. Customer service was pathetic and rude. Couldn't even give me a straight answer on the refund process. I am never ordering from this website, and I neither recommend it to anyone. I'd better get my refund.

I wish I had read reviews first also. I ordered 2 yards of fabric in January and never got it. I called every month and was told it was backordered and would ship in a week. But it never did. Every call was with an incredibly rude person. Just astoundingly rude! How does this company stay in business!

Wish I had checked these reviews first... I placed an order and when I hadn't heard anything regarding shipping in over a week, I decided to contact them. Chat was not available so I called. I was quickly connected to an agent who put me on a brief hold to check the status of my order. She came back on the line to apologize that I should have received an email indicating that all 10 items in my order (notions and fabric) were on back order and were due to be back in stock in two weeks... I asked them to cancel my order. Hopefully I will get my refund.

I placed an order with Online Fabric Store Feb 1st. Two weeks later I received an email that the fabric was on back order until Feb 14th. Then I received another email on the 14th that now it was backordered until March 7th. When there was still no update I sent two different emails, filled out the form on their website, and left a voicemail asking for shipping status with no response to any of my inquiries. Then on March 11th received another Backorder email stating the fabric will be back in stock on March 28th. This company never answered any of my inquiries nor called me back. I asked the order be cancelled and my money refunded - we'll see if they honor that request. Stay away!!

As a rule I will spend an hour reading reviews, I didn't this time. I am: Horrified by the bad reviews, and that this company is continuing to be horrible. I am glad I only spent 30.00 Still no tracking number.

I had to return one of the fabrics I ordered. They received it 3 days ago. Still waiting for the refund. Called and was told maybe mid of next week which means they will have received my returned fabric at least 8 days ago until I can see my refund. On top Arial was rude and hang up the phone on me, I guess because she didn't want to hear what I had to say. A very unsatisfied customer.