Kaitlyn
Never Received Giveaway Prize
I've been with the OnlineBookClub for over 6 years, and my experiences have been nothing but pleasant. Until recently. I won the giveaway prize, and I have always sent receipts to their specific email address. Apparently, it was being phased out. Okay, not a problem. I sent a message asking if I need to resend it, as the email I received immediately after sending my receipt said it was being phased out. It was marked as resolved, and they said they would reply back to me. It is now June 23rd, and I have received no email back about if my receipt was good, and I haven't been paid out at all. I'm not sure if my account has a problem; I logged in and everything was fine. I have tried to get assistance with no response. Customer service has gone downhill, and I am really disappointed with how this has been handled, or lack thereof. I would have no problem removing or changing this review if or when I get the giveaway prize owed and this becomes full resolved. But I would like this looked into, because I did everything I needed to do.
Response from OnlineBookClub.orgJul 24, 2026
Hi, I hope all is well with you. The email address to send in the receipt for the free book download has never changed nor ever been phased out in any way. I suspect what happened is that all along were you technically using the wrong email address to send in the receipts (e.g. sending it their genetic ReviewTeamSupport email address, which indeed was phased out), and the support team was generously forwarding to the right address for you each time you sent it. Customer support hasn't gone downhill, but rather we simply moved customer support to a much better and more effective on-site support system. That new system has many advantages over email, not the least of which is that after each ticket is marked as resolved, the user (i.e. you in this case) is prompted to privately rate the service on a scale of 1-10. That allows us to coach or let go any support reps who aren't providing amazing support. It also allows us to track the average ratings overall for all support for time, and I can confirm the objective data is that customer support is doing better than ever. I have no idea if you are still waiting for a giveaway prize or any other payments or benefits since that kind of account data is not available via third-party websites. If they are, and if your account either (1) is in compliance with Guidelines or (2) comes into compliance with the Guidelines, just send me a quick email at the address below and we will happily get any payments or prizes sent to you asap. Thank you, OnlineBookClub.org



