Online BookingReviews of online-booking.com

Booking.com has been a dismal failure in customer service. For three weeks I have been seeking recompense from booking.com for two fraudulent scam listings in the booking.com system. I have sent my issue in four times and the only replies I have ever received have been another message saying please submit all relevant information... information which was ALREADY SENT WHEN I MADE YOU AWARE OF THE ISSUE FROM THE START. I will NEVER use booking.com again because you have done NOTHING to help me recover any of my lost funds which were lost because I made bookings in good faith and paid online through your system only to find the listing was a fraud and could not be found at the location advertised, or the owner refused to honour our legitimate booking because they were running their own little scam on the side by trying to get extra money from me before allowing us the accommodation. You have absolutely NO duty of care despite your customer support system saying you are there 24/7.

Pre booked taxi never turned up

Do not book flights through Booking.com or their partner Gotogate. Their customer service is an absolute nightmare designed to steal your money.I needed to change my flight times well in advance. Instead of processing the modification, their customer support subjected me to endless delays, unhelpful agents, and automated loops. They dragged the process out for days, completely ignoring the urgency of my request.It is now completely obvious what their strategy is: they intentionally delay answering until the flight departure time passes. Once the flight takes off, they immediately blame the airline and claim you "missed the flight," letting them keep your money while charging massive no-show penalties.They trap you in a loophole between Booking.com, Gotogate, and the airline where nobody takes responsibility. Avoid this platform at all costs if you value your time and money. Book directly with the airline instead.

Cancelled flight but I still had to pay for my hotel even though I wasnt there. This was out of my control and I refuse to pay for a hotel when I wasnt even there. I would be greatful if you can find a solution please.

Don’t use this company. The communication is horrible. It is literally impossible to change, cancel or modify your booking.

Lors de la réservation d'une chambre à l’hôtel Royal Torino à Turin en novembre 2024, je suis passé , à mon insu, depuis le site de l'hôtel sur cette plateforme. J'ai payé à peu près 3 fois le prix de la chambre. Certes la réservation a bien été effectuée. Le site online .ae semble hébergé dans un pays du golfe. Le sav europe est en espagne. Cela ressemble à une arnaque par rapport au prix payé, même si la prestation de réservation est bien effectuée. Mefiez vous et vérifiez les tarifs .