incognito-tulip
Top notch customer service
I made an order ahead of a trip. A few days later I realized that my oder contained a “pre-order” item and as a result, the full order would not even ship until after the trip I was buying the items for. I reached out to customer service and they responded super fast, maybe within an hour. I explained the mishap and also let them know that the pre-order alerts/flags were not present in the browser I made my order in, but when I tried in a different browser they were visible. Pearl thanked me for letting them know and gave me a full refund, with no hassle. She even offered to connect me with someone who could help me identify items that would arrive in time for my trip. I can’t speak to the quality of the products as I haven’t tried them yet, but the customer service was really great!
Response from onewith swimJun 30, 2026
Thank you so much for your review and kind words! While we're sorry to hear the pre-order ship date didn't work out in time for your trip, we hope to have you back soon, and we're glad that Pearl was able to assist you quickly and efficiently! If you ever need style or size guidance, our team is always happy to help.



