Harish K.
Worst Service - NEVER USE IT
Absolutely disgraceful service – avoid OneWayMobility at all costs. I hired OneWayMobility to ship my household items from London to Tokyo, and it has been a total nightmare from start to (still no) finish. They gave me a quote, which I agreed to, and picked up my belongings in January 2025. That’s the only thing they managed to do without screwing up. After that, they lost my entire shipment in some warehouse for two months. I had to send countless emails and make endless phone calls just to get a response. When they finally located my items, they demanded more money before dispatching them—despite us already having an agreement. It took them another month to dispatch, and then… nothing. For another three months, my shipment was MIA. Now it’s July, and I still haven’t received anything. To make things worse, someone from Tokyo contacted me demanding another 100,000 yen before I can get my items—on top of all the money I’ve already paid. This company is a complete scam. They extort you for more and more money while providing zero accountability, transparency, or basic customer service. I honestly don’t know if I’ll ever see my belongings again. If you value your sanity, your money, or your possessions—stay far away from OneWayMobility. This has been the most frustrating and infuriating experience I’ve ever had with a so-called “moving company.” They are nothing more than professional thieves hiding behind a fake business.
Response from One Way Global ServicesJul 3, 2025
Hello sir, this is Calvin from One Way Global Limos. We're a limousine, party bus, and premium SUV rental company serving the tri-state area (NY, NJ, CT). It seems there's been a mix-up - we're not involved in exporting or shipping items. We believe you're looking for a different company, possibly based in London. If you could remove the one-star review due to this mistake, we'd greatly appreciate it. We've worked hard to maintain our five-star rating and would like to resolve this error. Apologies for any inconvenience caused by the actual company involved in your issue. We wish you the best.