Kim
I like the way they protect my account…
I like the way they protect my account and have early pay.
Response from OneUnited BankMay 22, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kim
I like the way they protect my account and have early pay.
Response from OneUnited BankMay 22, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
Ofelia
I got 2 or 3 messages about a transaction. The contact numbers weren’t saved on my phone, so I called the number on my debit card. I never had to call the fraud team before. The rep who got my call, connected me to the fraud team. I’m very glad that OneUnited tried to reach me, to confirm the transaction. My free trial was expiring and I would have been upset about this amount popping up on statement.
Response from OneUnited BankMay 22, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
Nikki J.
Great customer service. I gave incorrect address for debit card and it was retuned. I needed to call bank to reorder. I was busy and hadn't found time. Lo and behold the bank called me and asked me about it and we ordered new card. They saved me the time and energy of calling them by calling me first. I really appreciated that. The customer service was awesome and the call was quick. I highly recommend doing banking with One United.
Response from OneUnited BankMay 19, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
L. P.
First-time use of the card - no problems.
Response from OneUnited BankMay 19, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
NF
I just opened my account online and it was super easy. Love that the debit card has multiple Black-themed images to choose from and that the communication is very unapologetically Black-centric.
Response from OneUnited BankMay 19, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
Eddie J.
I must say any experiences I had with understanding the online process were self inflicted. However by calling the customer service phone number, there was always a kind professional to help me through any part of a momentary challenge, by directing to either what needed to do or where I needed to go in order to fulfill my desire. Overall I could not have asked for a better experience. Your (our) is totally top notch!
Response from OneUnited BankMay 19, 2023
Thank you for the review regarding your customer experience with OneUnited Bank!
Alfreda A.
Checked on the suspended transaction and opened a case
Response from OneUnited BankMay 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!
Lorenzo G.
The ease of setting up, maintaining and viewing my account online has been flawless. The customer service person was pleasant, knowledgeable and resolved my issue in minutes.
Response from OneUnited BankMay 18, 2023
Thank you for the review, regarding your customer experience with OneUnited Bank!