Wayne C.
Excellent service
Excellent service
Response from OneUnited BankApr 20, 2026
Thank you for your positive feedback!

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Wayne C.
Excellent service
Response from OneUnited BankApr 20, 2026
Thank you for your positive feedback!
Cheryl J.
Using the mobile app along with making a call to the bank.
Response from OneUnited BankApr 20, 2026
We appreciate you using both our mobile app and phone service. Thank you for sharing your experience with us. We value your feedback.
Vanessa C.
GREAT CUSTOMER SERVICE
Response from OneUnited BankApr 20, 2026
Thank you for your positive feedback!
Laquisha W.
Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will take your overdraft from you indefinitely.
Response from OneUnited BankMay 27, 2026
We appreciate your feedback. We’re glad to hear you had a positive experience with our customer service and fraud support. Overdraft Privilege is a discretionary service that may cover accidental overdrafts for qualifying accounts. Eligibility is based on factors such as account history, deposit activity, repayment history, and overdraft usage. Because of this, overdraft privileges may be reduced or removed if overdrafts occur too frequently or are not repaid consistently. Thank you for sharing your experience with us.
Dora D.
Great customer service!
Response from OneUnited BankApr 13, 2026
Thank you for your positive feedback!
Sharon F.
Helping me with patience, explaining when I ask a question.
Response from OneUnited BankApr 13, 2026
We're happy to hear that our team helped you patiently and answered your questions thoroughly. Thank you for your positive feedback!
debbie
Customer Service Rep made my banking needs less stressful and very easy. I had a migraine and needed to get my mortgage payment out. Got a new cell phone and had to register it with my account. She sent me a text and made it super easy. I really adore her and how prompt she was with me. Thank you!
Response from OneUnited BankMar 30, 2026
We're happy to hear that our assistance made your banking experience easier. We appreciate you letting us know how helpful the cell phone registration process was. Thank you for your positive feedback!
Karen
Phenomenal services and fast responses
Response from OneUnited BankMar 26, 2026
We're happy to hear that you had such a positive experience with our services. Thank you for your feedback!