OneUnited BankOneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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PAMELA B.
THE ISSUE THAT I HAD WAS HANDLED VERY PROFESSIONAL I WASN'T RUSHED OFF THE PHONE WHICH MADE ME FEEL LIKE I MATTERED!!!
Response from OneUnited BankSep 11, 2026
We're so happy to hear that our team provided you with such a professional and supportive experience. We truly value making sure our customers feel heard and respected.
Sadie R.
I was having a problem with my bank card and the matter was solved in no time.
Response from OneUnited BankAug 31, 2026
Thank you for your feedback! We’re glad we could resolve your card issue quickly. We appreciate your business!
Donna W.
The app is easy to get around
Response from OneUnited BankAug 27, 2026
Thank you for your feedback! We’re pleased to hear you find our app easy to navigate. We appreciate your support.
Denzel S.
OneUnited is one of the best banks I’ve ever had! Highly Recommend! Excellent Customer Service! Also, the perks that are offered — Incredible!
Response from OneUnited BankAug 17, 2026
Thank you for the wonderful review! We’re thrilled to hear you’re enjoying OneUnited’s customer service and perks. We truly appreciate your recommendation!
George G.
Knowledge of staff.
Response from OneUnited BankAug 13, 2026
Thank you for your kind feedback! We’re glad to hear you had a great experience with our customer service and found our staff knowledgeable. We truly appreciate your support!
Katie Reid J.
Answers all questions. Account correct.
Response from OneUnited BankAug 13, 2026
Thank you for your positive feedback! We’re glad we could answer all your questions and ensure your account was handled correctly. We truly appreciate your support!
Warren S.
I joined One United Bank after learning that Discover purchased Capital One Bank or visa versa. So, I lost my Visa / Mastercard banking capabilities with Capital One Bank and now have Visa with One United Bank. I love the fact that One United Bank processes Debit card transactions the next day, early paycheck processing, free checking, among other great banking options available to customers new or current.
Response from OneUnited BankAug 13, 2026
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying the benefits of OneUnited Bank, including next-day debit card processing, early paycheck access, free checking, and our other banking options. We truly appreciate your trust and are happy to have you as a valued customer!
Roderick E.
It was the niceness of the customer service. Laniya was extremely helpful and always told me it's ok she understood.
Response from OneUnited BankJul 29, 2026
We are so glad to hear that our customer service was a highlight of your experience. We appreciate your kind words.
