OnestreamReviews of onestream.com

STAY AWAY. Just try to leave when your contract is finished, most hardest company I have ever had to deal with, so many hidden fees. They will scaremonger you by email non stop, threatening extra payments and tell you dam right lies.

Became homeless as a result of having to give up my job. Onestream tried to give us a termination fee, far exceeding the cost of paying it monthly. We decided to keep paying. 10 months in, someone else moves into the property and has a different provider. It is 12 days before the 11 month mark where we can give 30 days notice. They want to charge us £199 instead of £25 for the month and allowing us to cancel then, as the new tenants have changed data provider. Avoid this data provider at all costs. Likely taking them to court.

Wouldn’t bother with this company Slow internet for several days. Have tried live chat and calling still haven’t managed to speak to anyone at customer services. So paying for a service that they aren’t providing. Absolutely useless company.

Absolutely shocking service, had no internet for over a week & cant get through to anyone at customer/tech services !!!

Cuckoo transferred my contract to onestream in may, and since then it's been a total disaster. The speed dropped to below my guaranteed minimum and I couldn't get hold of anyone to help me. I tried calling, emailing, live chat and nothing worked.I've spent hours on the phone on hold and sent emails that have been ignored. In the end I cancelled them. Advise you stay well clear.

I wouldn’t even give this company one star if it was possible I joined as a new customer 5th August went live on 19 th August but couldn’t use the service as my router did not arrive and still hasn’t. So I cancelled within my cooling of period and called my old provider to put me back on. Well onestream had blocked my line dropped it down to 35mbps and so that’s all my new provider could supply me with I’ve now gotta wait till I’m live on sept 4th with new provider and in the meantime I have no internet whatsoever. So avoid this company like the plague Stephen McGrath

I’ve been with OneStream for 18 months and the service has become unusable. Most days the broadband keeps dropping, and at least once a week we have no service at all – sometimes for hours, occasionally most of the day. An Openreach engineer visited and said there was a line fault, which they claimed was fixed. The problem has continued exactly as before, with frequent dropouts and complete loss of service. When I try to get help, customer service is effectively unreachable. I’ve been on hold for hours trying to speak to anyone, and the live chat bot just tries to upsell me even when I explain I have no internet at all. It feels like there is no real support once you’re a customer. This level of reliability and support is unacceptable for a paid broadband service. I cannot recommend OneStream until they fix the underlying line issues and provide actual, accessible customer support.

OneStream installed full fibre in our home but somehow failed to dispatch a router, despite assuring us that it would be sent in advance and that there would be no interruption to our service. I have repeatedly been promised updates and call-backs via online chat and email, possibly by bots, but none have materialised. It is now day four, and I still have no router and no internet connection. This has had a significant impact on my household. I can't keep staying at home waiting for a router that never arrives. We have been unable to work from home. I've had to walk 20 minutes to the local library to work, and we have been unable to complete other important tasks online, watch streaming TV, contact family on WhatsApp, or use the many connected gadgets and devices that rely on an internet connection. We've also used up a significant amount of mobile data. My partner and children (unfortunately, it's the school holidays) have also been affected and understandably blame me, as I initially assured them there would be no disruption to our service and that Onestream would send the router within 24/48 hours as they assured me. I have now contacted OneStream six times - via online chat, email, and telephone - in a vain attempt to resolve the issue. This has taken a considerable amount of time, with most responses feeling automated. When I initially spoke to a customer service representative, I received an apology but, ultimately, no meaningful assistance as has been proven. I was told that the router would arrive within 24–48 hours to my London address. It is now four days later, and there is still no router - this is ridiculous. This entire situation was caused by OneStream's mistake, which they refuse to correct, and communication has been poor throughout, and they have consistently failed to deliver on their promises. This is not the first time I have experienced problems with OneStream. On previous occasions, I have been overcharged, and one customer service representative I spoke to was rude and dismissive. OneStream have no problem taking my money, but when it comes to delivering the service they promised and putting things right after their own error, they have completely failed. Our ongoing experience has been stressful, frustrating, and deeply disappointing. We are now missing important deadlines, and while perhaps the only positive is that our children are spending less time on their tablets, this hardly makes up for the inconvenience OneStream have caused. It is now the fourth day since we were promised that a router would arrive within 24–48 hours, yet the issue still remains unresolved. My ten year old son jokingly said that Onestream must have run out of routers, which feels to be the case. As a result, we feel compelled to give OneStream an overall one-star rating. Based on our experience, I cannot recommend OneStream and regret choosing them over other broadband providers.