OneSimCardReviews of onesimcard.com

Response from OneSimCardSep 20, 2023

Hello Barlomiej, Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our service! Please let us know if there is anything we can help with. We hope all of your travels are safe! Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive! In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime. To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page. Thanks again for your business and review! OneSimCard

Response from OneSimCardSep 20, 2023

Hello! Thank you for your positive review. We are glad you found working with OneSimCard was good and you are very satisfied with our customer service! Please let us know if there is anything we can help with. We hope all of your travels are safe! Don't forget, we have a "friends and family" referral program if you know anyone that can benefit from our service(s) Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive! In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime. To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page. Thanks again for your business and review! OneSimCard

Response from OneSimCardSep 20, 2023

Hello Pauline, Thank you for the review. We understand how frustrating technology is when it doesn't operate the way we expect it. Roaming international SIM cards can be tricky and we are always happy to help and take our time to explain things in full detail. We would like to explain in further detail how your expectations weren't met properly if that will help: 1) You were hoping to try the SIM before you left but you couldn't place calls from/to the SIM card while in the USA. This is true. The "big 3" cellular networks in the USA (AT&T, T-Mobile, and Verizon) have "sunsetted" their 2G and 3G networks over the last year or so. Cellular voice used to be carried on these networks, but now voice is being broadcast using "VoLTE" (Voice over LTE) which uses the 4G network for voice. Our roaming service does not have the ability to use VoLTE and for this reason, voice will not work in the USA. We were very happy to see you used voice with no issue while you were abroad, just as our Customer Service agent indicated. If you would like to learn more about the problems with VoLTE roaming in the USA, please visit: https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers This article explains the situation quite well. 2) We are so very sorry that you also had difficulty understanding how to make an international call. Any time you call an international number from any cell phone you should always use either "00" or the "+" sign before the number you are calling. This is true using any SIM card, or any service. For example if you want to call a friend of your in England from your USA cell phone, you would dial 0044, or +44 and then the rest of the #. The reason why 44 is this is the country code for the UK. In your example, to dial back to the USA from Ireland, you would dial 001 or +1 and then the rest of the number because the country code for the USA is 1. We not certain what the Customer Service agent told you because this was over the phone and not a support ticket with exact documentation. We train our agents to tell customers about the + or 00 when they are asked. Is it possible they told you to use the +1 but you assumed they mean 1+? In any circumstance, we are very sorry for the confusion and we are making doubly certain we are clear in our instructions to our customers Again, thank you for your rating and explanation of your experience(s) with OneSimCard. We are very sorry you got frustrated and we hope you accept our sincere apologies for any confusion caused! We hope you had a a fantastic time with the group in Ireland! Regards, OneSimCard

Response from OneSimCardJun 27, 2023

Thank you very much for the positive review! Our BANK SMS service is back up and working properly, we sent out an email update when this was fixed to customers who were having issues. Please feel free to reach out to our customer support if you have any questions or need any help! -OneSimCard

Response from OneSimCardSep 20, 2023

Hello Robert, Thank you for your review. We are very sorry for your negative experience and your frustration. It can be extremely aggravating when technology doesn't work the way we expect it. We investigated your specific issue with voice service not operating in the USA. When we looked at your account detail, data and SMS was working fine all along and, based on your tickets with customer service, this was only an issue where the Voice service didn't meet your expectations. This is a problem, not with our service, but with how the major USA networks "sunsetted" their 2G and 3G networks over the last year or so which used to broadcast voice. These networks (AT&T, T-Mobile, & Verizon) now use what's called VoLTE (Voice over LTE) to broadcast voice. Our roaming SIM isn't capable of using VoLTE. Our work-around is to use our 1SIM VoIP App, which we suggested on the trouble tickets, and actually lowers the cost of making calls vs. using traditional roaming Voice calls. Please visit this site for more information: https://www.onesimcard.com/voip/ 1SIM VoIP is available on Google Play and the Apple App Store. The sunsetting of these networks and the switch to VoLTE for Voice calls is a huge problem for all roaming services, not just ours. Please look at this article for more information about this issue: https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers We understand that the explanation of the problem doesn't make your frustration go away. We only hope that you now better understand the problem of Voice in the USA. It is only available with VoLTE and the problem is not with our service, the problem is how the USA carriers hurt the industry. We hope you look into using the 1SIM VoIP app or other VoIP apps like Telegram, WhatsApp, Facetime, etc. to make calls when you are in the USA using our card. Regards, OneSimCard

Response from OneSimCardSep 28, 2023

Hello Kurt, We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it. It is very aggravating when technology doesn't work the way it should. The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund. Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for the trouble and frustration caused, but the problem is out of our hands and we are happy to issue a refund.

Response from OneSimCardJun 9, 2023

Hello Martin, We understand that this service outage is frustrating. We have been providing this service for over 4 years and this is the first issue we're having with it. The current outage is beyond our control and all of our customers that don't want to wait for us to fix the service have been offered a refund. Please feel free to write into our support if you need a refund or would like help of any kind. We apologize for this service currently being down. Thank you, OneSimCard

Response from OneSimCardSep 20, 2023

Hello Lee, Thank you for your review. We are very sorry your experience was anything less than a 5-star one and we hear your frustration. It can be extremely aggravating when technology doesn't work the way we expect it. We investigated your specific issue and we think it has to do with voice service not operating in the USA. Is that correct? When we looked at your account detail, data and SMS was working fine all along. Based on your tickets with customer service, you talk about the SIMs "not connecting, but in deep investigation this was only an issue where the Voice service wasn't connecting, correct? This is a problem, not with our service, but with how the major USA networks "sunsetted" their 2G and 3G networks over the last year or so which used to broadcast voice. These networks (AT&T, T-Mobile, & Verizon) now use what's called VoLTE (Voice over LTE) to broadcast voice. Our roaming SIM isn't capable of using VoLTE. Our work-around is to use our 1SIM VoIP App, and this actually lowers the cost of making calls vs. using traditional roaming Voice calls. Please visit this site for more information: https://www.onesimcard.com/voip/ 1SIM VoIP is available on Google Play and the Apple App Store. You mention you are using old "flip phones" with our SIMs. To use the VoIP app, you will need an iOS or Android handset. The sunsetting of these networks and the switch to VoLTE for Voice calls is a huge problem for all roaming services, not just ours. Please look at this article for more information about this issue: https://www.capacitymedia.com/article/2a5x2tyoz25np4z7yz1fk/news/roaming-goes-down-the-drain-as-at-t-disconnects-european-travellers We understand that the explanation of the problem doesn't make your frustration go away. We only hope that you now better understand the problem of Voice in the USA. It is only available with VoLTE and the problem is not with our service, the problem is how the USA carriers hurt the industry. We hope you look into using the 1SIM VoIP app or other VoIP apps like Telegram, WhatsApp, Facetime, etc. to make calls when you are in the USA using our card. Regards, OneSimCard