OnepassselectReviews of onepassselect.com

I signed up for One Pass Select through my insurance and was very disappointed. The apps did not work as advertised, navigation was difficult, and the available content was far more limited than what is promoted (thousands of classes). When I contacted support, representatives were not helpful at all. Be aware that the service may offer significantly less content than advertised and that refunds are not granted even when canceled immediately.

Onepassselect's practice of not pro-rating the first month or starting charges on first of month is BAD BUSINESS!

DO NOT SIGN UP FOR THIS!!! They have terrible and predatory policies that won't let you cancel without squeezing every penny from you. When I signed up it filled in my name instead of my wife's and when we went to switch it, they said it would cost us 170 dollars! We called two separate customer service reps, and both said they are instructed to only give password help, not actual assistance.

I strongly advise against using One Pass. Their service is nothing more than a money grab, and I wouldn’t recommend it to anyone. I canceled my membership on September 18, 2025 via the online app, in accordance with their stated cancellation process. Yet, today—October 1, 2025—I was still charged. When I called customer service, they confirmed that because I canceled less than 30 days in advance of the next billing date, my cancellation wouldn’t take effect immediately but would apply only at the end of the second following month. That means I’m stuck paying for one more month. One Pass’s cancellation policy is buried in the fine print: you must cancel at least 30 days before the first of the next month for your cancellation to take place for the following month; if you cancel later, it pushes out the effective date. That doesn’t feel like a fair policy. It penalizes users who try to cancel late, even when they do so. Charging me after I explicitly canceled is unethical in my opinion. If you’re considering One Pass, be extremely careful with timing your cancellation—and don’t trust that canceling via the app will prevent future charges.

How can I give ZERO STARS? This company is an adjunct to health insurance companies like United Health Care (UHC). It's an optional membership. Sign up directly, but they verify your insurance membership every time you log in. OK, I invested hours in understanding the program, signing up. We were members for several months. My main complaint is the predatory policies of this company. NOT user friendly. I wish I could erase my entire experience. They got money out of me with really zero benefit to me. I will never recommend them to any friend or family. I will never join again. It is truly "Too good to be true." Do not waste your time. We will be paying our membership fees DIRECTLY to the local gym and cut out this middle man.