OneNeighborReviews of oneneighbor.com

AVOID THIS COMPANY!! *Bait and switch pricing *Unreliable service *Ever changing service dates *Allusive customer service *Won’t respond to BBB inquiries They quoted a price and then raised it by 40% no notice on their first service on 4/20 Next service on 4/26, they cut someone else’s lawn, charged me for it, and finally responded 5 days later. Still wasn’t cut. Then their dashboard shows 5/5!! Sorry but 15 days between lawn cutting is UNACCEPTABLE service for SE Texas in Spring. On 5/2, they send a notice staying they’d cut my yard on 5/3. Never showed up. 5/11. They cut someone else lawn, charge me for it and won’t return my calls or emails. As of 5/12 - They won’t even respond to my BBB complaint. I’m not one to write reviews but this company is over the top. Being responsive to customers is important, perhaps they’d get a better review if they’d at least respond right away!

I was initially super excited to get a biweekly lawn mowing service that was not nearly as expensive as my local lawn mower companies but I guess it was too good to be true. I scheduled the lawn mowing to be every other Thursday but still have not gotten my lawn mowed. When I called customer service to ask when the lawn mowers would come by they told me they couldn’t tell me an exact time but that they will be here on Thursday. Well now it’s Saturday and our lawn still hasn’t been mowed. Complete waste of a sign up which was a bummer because I wanted to like this service so much.

Unfortunately we were very disappointed with their services. We tried them 3-4 times and they roll over everything while mowing, tear up water cans, rain gutter extensions, don't clean up after themselves, never smile. Big or small, not happy with their services. We chose to cancel the services (very hard to hear the people on the phone) and noone asked why or apologized for our experiences with their services. I could have given them many referrals but based on the people they sent to our home, I can not comfortably recommend them.

They charged for the services they are not performed, stay away from this company

DO NOT CONTRACT WITH THIS SERVICE!!! This company has horrible customer service. You call and they take a message and say they will get back to you. When you finally talk to a person, they DO NOT FOLLOR THROUGH with your request. They also charge for services NOT RENDERED. I cancelled my service on April 1 both with a person and an email. Service still came out and they charged me even though they did not complete the job. I was charged again yesterday for a service that was not done at all!!! Pick you local lawn guy, much better service and they really work with you if needed!!!!

This company is a total joke. RUN from them. They will never show up. I'm convinced the good reviews are from them. They won't show up. DONT give them your payment information.

Sub-contracting to the lowest bidder. Poor quality, no experience. Do yourself a favor and use a real company.

I unfortunately went with the good reviews OneNeighbor had on Google and set up service with them; only to wait over a week for my appointment(which was for April 1st) that likely at no point had an actual vendor assigned to it. And no one bothered to reach out and alert me to that fact until I received an automated email from their system after 10pm the day they didn't show up. The email stated my service hadn't been marked complete, so they would have to reach out to the vendor or possibly find another for my area. I sent their customer service a total of three emails in regards to the situation (that have still gone unanswered) and called twice (Had to leave a voicemail the first time, due to call volume; and on the second try, their phones were on service). I finally got disgusted and removed my payment info and deleted my account on the app. I don't even know for sure if my account is fully removed, since - surprise surprise - I never got a confirmation. It also states on the website that you have to call or email them to cancel, so it's pretty much up in the air at this point. It's really disappointing the way OneNeighbor handled (or didn't handle, actually) this situation, because a missed appointment wouldn't have been a big deal had they just simply communicated with me and not wasted my time. But, all in all, if you're thinking of going with OneNeighbor for any service they state they provide, you may wanna look elsewhere.