OneNeighborReviews of oneneighbor.com

I got exactly 1 visit from a yard crew in well over a month and I was signed up for weekly mowings.. My dates were constantly cancelled due to rain. I will admit it rained quite a bit but every single other house on my block had crews (not this horrible company) come out twice by the time I had to buy a mower. The one time they sent a crew they did an embarrassingly bad job and sent me the same picture 5 times of someone else's house. Do not use this service. good news! over a year later they replied to this review! Timely!

A totally failed business!!! I was delayed for a month, despites several promises and reschedules from OneNeighbor. I cancelled their service and moved to a different vendor, who is $5 more/month but so much more reliable. This low rate will not sustain their business. So, you need to be realistic and have a plan B. Look on Google Reviews, sort by Newest. The company removed all the negative reviews from their Facebook page!

Terrrrrrible DO NOT USE I had a visit scheduled for Wednesday, they never showed up. I called the customer service line and was told they would be showing up Friday. Friday came around and no one showed up, again. Called once more, scheduled for Monday, Monday rolled around and they said it would be delayed until Tuesday. It's now Tuesday, my lawn still has not been mowed, I've reached out to the customer service line via email and phone and have never gotten an answer. THIS IS A SCAM.

Totally agree with comments in reviews here. They changed our appointment several times. Pushing it back one day to take our money if we cancelled. Started on Tuesday a no show. Called and they said they were delayed. Called again several times and could not reach anyone. Not sure if it was a one off reaching some one. They moved scheduled appointments to Weds., Thursday, Friday, Saturday, back to Friday, than back to Saturday again. Next a no show again, missed appointment. Now it says Sunday 5/30 delayed. No option to cancel services. Use at your own risk, trying to save money equals this horrific service. First experience and they have my card on file to charge. Bait and switch. They are consistently getting bad reviews. With my experience I can understand why. Over promised and undelivered. Never again for this mowing service. Grass out of control now, thanks to them now showing and missing appointments. We have not seen them charge us, yet the 24hr cancellation policy is crooked pushing it out one day each time, leaving no room to cancel without trying to take your money. Crooks yeah, that is pretty much it.

Same as other reviews. Unreliable. Constantly rescheduling. Not showing up. Submitting pics of job done from other people’s property. My backyard grass is 2 feet tall! And yet I’m constantly being billed. If I could could give -5 stars, I would. Save yourself a huge headache. Don’t waste your time.

My service was supposed to start on Monday May 25, 2021. No one showed up, then it was scheduled for May 25, no one showed up, then it was scheduled for May 26, no one showed up, then it was scheduled for May 28, no one showed up, but yet I get an email saying the job was complete and here is the invoice and pictures of my house. Not my house, lawn was never cut. I even let a message for the lawn company, telling them they didn't come to my house. I even emailed One Neighbor on May 27th to cancel my service. Then yesterday, my bank account was drafted for the amount of the service that was supposed to happen. This company is a farce, DO NOT EVER TRUST THEM.

I have been within neighbor for an year . It was good later past month my lawn is not been mowed for a month and keep changing scheduled dates and no one had come yet . Many mails and calls been done but we made to suffer . Lawn grass had grown tall and spoils look of our home

We started with them about a month ago. They started off great - app was helpful and reliable, lawn service did a great job and prices were reasonable. Now, it's been two weeks since they've cut our lawn, and today showed as "scheduled" til about 10 minutes ago. Now it shows as "delayed" til tomorrow (though it's already been rescheduled three times this week without notice). I know the rain has caused issues, but the combination of schedule changes without notice and a COMPLETE lack of communication is frustrating to say the least. It's like they lure you in with good initial results then figure they can blow you off from there. Our backyard is approaching dangerous to let our dog out, and I am afraid of being fined by our HOA for the front. Unacceptable! EDIT: 5/30/2021 Went ahead and bought my own lawn mower since while I am technically on the schedule for today I have zero confidence anyone is going to show up. And of course, still zero communication. Very frustrating.