OneLoanPlace.comReviews of oneloanplace.com

Response from OneLoanPlace.comMay 1, 2019

Hello Phyllis, I'm sorry that our lending partner that you had a Pre-Approval with was unable to assist. We did the best we could, and are disappointed you feel that we're a scam. Pre-approvals are a good sign, but they are by no means an assured approval. Our lenders are the ones who make the final decision as to approval or decline. Once you had that pre-approval, we wanted you to be aware of it. The failure of our lending partner to assist hurts us as well in more ways than one. However, based your conversation with Robyn this morning, I feel I need to inform you of the fact that our lending partners only do Soft Credit Pulls to determine pre-approval, hard pulls come at the final approval phase. Soft Credit Pulls have no effect on your credit and do not bring your score down at all. We cannot say for certain what companies outside our network do, so if you have applied in multiple places, that may have had an effect. I hope this helps you understand better about what may have happened. If you have any questions, please feel free to call Robyn or I back, Robyn has left you a voice mail with the number for our Client Relations department. James Durrance Client Relations Manager Oneloanplace.com

Response from OneLoanPlace.comApr 29, 2019

Hi Susan, We've reviewed the calls leading up to this review and would like to talk with you! Robyn Patrick, one of our best representatives, has reached out to you and left you a voicemail with contact information for our Client Relations department! Regardless, We do apologize for the experience you had with our partner company, Lexington Law, and rest assured that they will be notified about your feedback so they can look into your experience with them as well. If you would call back in and ask for Robyn Patrick between the hours of 8AM to 4PM, she'll be more than happy to make sure that you receive your final application for review and submission so that you can hear back from our Lending partners regarding if you're approved or not. Failing catching her during those hours, her email is [email protected]! James Durrance Client Relations Manager Oneloanplace.com

Response from OneLoanPlace.comApr 22, 2019

Hello Karen, We wanted to apologize for the experience you had with us. From the beginning, there was an error made that if not made would have avoided this whole mess. We won't go into details, as your financial position is not a matter for the public view. Suffice to say, there was a point where our initial representative should have informed you that we could not assist at this time. In addition, at no point can One Loan Place guarantee a loan will be issued by any of our lending partners, we can only point you in the direction of lenders most likely able to approve you, so we apologize for our representative giving you the impression that approval was assured as well. We intend to take proper corrective actions for all involved in this. If you would like to speak more on the issue, feel free to email [email protected] or call us back and ask for James Durrance or Robyn Patrick. If neither of us are available, we will be notified of your call back and reach out to you the following business day. We do hope to speak with you! James Durrance Client Relations Manager Oneloanplace.com

Response from OneLoanPlace.comApr 10, 2019

Hello Uber Picture, I've reached out to you via Trustpilot's find reviewer system as with just the information in your review, we can't locate your file to review or take corrective action. It would be much appreciated if you could reach back out to us either via the find reviewer feature reply or by emailing me directly at [email protected]! I've also noticed your Trustpilot account has you in Canada, which I find odd, because we do not do business in Canada. I hope to hear from you so we can straighten things out. James Durrance Client Relations Manager Oneloanplace.com

Response from OneLoanPlace.comMar 28, 2019

Hi JJ, I would like to apologize for the experience you had. What happened with your experience with us is not how we do business. Oneloanplace is not a direct lender and as such we cannot approve or deny anyone, we can only match you with the lenders and services most likely able to assist. We thank you for bringing your experience to our attention and providing the information we requested through Trustpilot so that we could locate your file for review and take corrective action. We do hope that you will give us a chance to make things right. Please feel free to call us back, Robyn would be more than happy to try to turn your experience around! Best Wishes, James Durrance Client Relations Manager Oneloanplace.com

Response from OneLoanPlace.comMar 25, 2019

Hi Kendrick, We really apologize for the issues you encountered. As Oneloanplace is not the direct lender we cannot guarantee an approval. You were matched with one of our lenders that gave you a Pre-Approval, which is largely based off of credit. A Pre-approval is a step away from an Approval, and you can still be denied, but more often someone with a pre-approval does get the approval they are looking for. However, our partners themselves will make the final decision when it comes to an approval. Our goal is to assist our clients as best we can, and to that end, we have multiple partners that cover different fields of financial and credit assistance. We have taken steps to, in the future, avoid the miscommunications that occurred on our end that affected you negatively. We wish you all the best. James Client Relations Oneloanplace.com

Response from OneLoanPlace.comAug 22, 2018

Hey Danette ! Thank you so much for the valuable feedback!. We are excited to contact you shortly with some ideas we hope will improve your experience.

Response from OneLoanPlace.comAug 22, 2018

Hi Joseph, We are excited to be expanding our client relations department to improve overall client experiences. Please contact James Durrance, Client Relations Manager, so we can work together to make it right. Thanks for the feedback!