M.M.
Oneamour Experience - Shameful Customer Service: Punished for Reporting Fake Profiles”
I feel it is important to caution anyone considering using Oneamour about the kind of “customer service” you can expect. After my account was wrongfully blocked, I repeatedly reached out to technical support for clarification, believing in their integrity and transparency. I provided detailed explanations and even responded to their own inquiry on Trustpilot through the email address they provided, expecting a fair review and resolution. What I received instead was the same vague and dismissive response I received many times when I inquired about this incident: "Your profile has been disabled for violating the License Agreement. The site administrators reserve the right not to comment on their decision. For a refund, please, reply to this email and ask for a refund. Best regards, Customer Service Team." This response is both troubling and deeply disappointing. It shows a complete lack of transparency, accountability, or professionalism. Blocking an honest customer without explanation while refusing to comment on their own decision is not only unfair but also insulting to users who engage with their service in good faith. What makes this worse is that I was blocked shortly after reporting a user creating multiple fraudulent profiles, something that should have been addressed seriously to protect the community. Instead, I was punished for doing the right thing. If reporting harmful activity is considered a “violation of License Agreement,” then honesty and integrity are being penalized, not supported. Prospective users should be aware: this company’s customer service is unresponsive, unhelpful, and unwilling to provide meaningful answers. Their front-line team, who should represent their business with professionalism, instead dismisses customers with generic replies and leaves them in the dark. This kind of behavior not only damages trust but also calls into question the safety and reliability of the platform itself. In my experience, Oneamour does not live up to the reputation of being user-focused or safety-conscious. If you value fairness, transparency, and respectful treatment as a customer, I would urge extreme caution before engaging with this service.
Response from OneamourOct 30, 2025
Hello! We are truly sorry to hear about your experience and understand how upsetting this situation must feel. Please rest assured that we never block users for reporting suspicious or fraudulent activity - such reports are essential for maintaining a safe and trustworthy environment. Account restrictions are applied only when a clear violation of our Terms of Use is detected, but we recognize that misunderstandings can happen. We would be happy to review your case in detail to clarify what led to the decision and ensure that it was handled correctly. Please contact us at [email protected] so that we can investigate this matter further. Thank you for bringing this to our attention — we appreciate your honesty and willingness to help keep the community safe.