OncallinspectionsReviews of oncallinspections.com

I have been a full time used car inspector for 26 years. I found On Call inspections online. I called them, they sounded legit and I added them to my client list. I performed 5 inspections over 2 weeks. Each time confirming client expectations were met and they were. They made many excuses over several weeks why they could not pay. I don't believe they ever intended to pay. I gave them time to pay over time, still not one dime. Stay away from Oncall, they are thieves.

I want to make others aware of my recent experience with a company called OnCall Inspections (oncallinspections.com). I paid them for a vehicle inspection service, but they never performed the inspection. Since then, they have stopped answering my calls and emails. After doing some research, I discovered that many other customers have reported the same thing — money taken, no service provided, and no refunds. Please be careful and do not trust this company with your money. If you see their ads or website, think twice before booking anything. I’m sharing this so others don’t get scammed the way I did.

I live in TX and purchased a vehicle from Oregon. Paid for the classic vehicle service, and the inspector reported the vehicle was in very good condition, which was not an accurate report/statement in any way. I took the vehicle to my mechanic, that I have been using for years, and trust with all my vehicles and have never had issues, to have a known AC issue repaired. I was expecting around $1500 - $2000 in AC repairs. However, many other issues were found...now over a month and as half later and nearly $15k in necessary repairs just to get the vehicle to operational safety standards. Thankfully, because I have used my mechanic for so long, he's given me a break on a lot of the costs. A few of the issues... cracked frame...rear main seal and transmission leaking profusely...all four tires severely dry rotted...all belts were severely dry rotted and had to be replaced...brakes leaking fluid severely and needed to be replaced...suspension needed to be replaced...bolts clearly missing from the suspension that should have been holding it together...the leaf springs were held together with zip ties...the rear axle and seal were leaking severely and had to be repaired...the emergency brake non-operational...fuel pump non-functional...fan non-operational…fan shroud completely missing…fan clutch not working...gauges not working...the AC, that the inspector said "had all the parts and just needed to be charged" had nothing in place except a frozen compressor...everything else had to be found and installed...the power steering box is non-functional...and a few other items that are not mentioned. So, my recommendation...DO NOT USE this service...RUN AWAY!!! ***Interesting update*** I suppose, he is the owner of this organization who called me. He started off very nicely. He asked me if he could record our conversation and if, "We could come to an agreement." I explained the situation and suggested that he might pay a portion of my repairs. He then began yelling at me that he "offer me nothing" and that "he was going to expose me for what I am, because I was calling him and demanding...payment or something...and that I should read my contract." He also stayed he was going to expose me online and publish my personal informationfor everyone to see. I found this quite hilarious and amusing because he actuallly called me and asked me for what I proposed and how we could come to an agreement. Again, I would highly recommend anyone STAY AWAY from this service.

Based on my experience with OnCall Inspection, OnCall is beyond useless, a total misleading waste of money. Interested in a car located over a thousand miles from my home, I contracted for the Classic Inspection at a cost $289, plus follow-up phone call from the inspector for an additional $30. After I received the inspection report, I waited a day for the call, then called OnCall to complain that I never received the call I’d paid for. OnCall responded that it would have the inspector call within twenty-four hours and, to compensate for my inconvenience, it would credit the cost of the call. I never received the call and there was no credit or billing reduction on my credit card statement. I called again to point out these issues and I was told to e-mail. Now, several weeks from submitting that e-mail, I have yet to receive a response. Based on the written report, I went through with the purchase of the car. Beyond the lack of a phone call I paid for but never received, I found the following errors/omissions in that written report: Plastic insert on front insignia above radiator grill cracked and partially missing. Not mentioned in report. Dent and paint mar on passenger side rear door. Not mentioned in report. Switch to control driver seat front up and down motion faulty. Not mentioned in report. Three position map light switch (left on, both off, right on) fails in left map light on position. Not mentioned in report. Cruise control Set/Reduce Speed button on steering wheel fails to set speed and seldom operates correctly to reduce speed. Not mentioned in report. Rubber seal on sun roof badly dry rotted with surface flaking off as dust. Not mentioned in report. Hood springs so weak that hood springs, when interior latch releases first catch, do not push up hood far enough to allow fingers under hood to release second catch. A wood or plastic handled utensil is required to leverage lift it far enough to be opened without damaging paint. Not mentioned in report. Headlight switch does not work at AUTO setting. Not mentioned in report. Inspector reported that the car had no GPS/Navigation system, which it certainly does have. When I brought the car to my mechanic for state inspection, that mechanic found the following problems: Upper Ball Joint Boots torn, Rear Shock Boots missing, Rear Shock Mount Pivot Boots torn, Front Sway Bar Link Boots torn. Each of these line items on the inspection report was listed as Acceptable.

After getting the same treatment reported by others re "it'll be today or tomorrow" and never getting an inspector calling the dealership, I asked for a refund. He told me to go f** myself and die. Go f,*** yourself you little c***. Then hung up on me.

Paid $200 for a pre-purchase vehicle inspection. Two weeks later: no report, no email, and no response to multiple emails. I called several times and spoke to the same person each time—he acknowledged my order and kept promising, “you’ll get it today or tomorrow.” Nothing ever came. They knew the correct vehicle, dealer, and contact person, but never delivered the report I paid for. This seems to be a pattern based on other reviews. I’ve filed a formal complaint with the Better Business Bureau and am initiating a chargeback with my bank. Avoid this company. Unprofessional at best, borderline scam at worst.

DO NOT USE THIS PLACE - I was duped into purchasing an inspection by these scam artists because I was in a rush and didn't do my due diligence. They lied and said it would be done within 48 hours then tried to lie their way to the holiday weekend so they could disappear. Some guy named Frank lied and told me to submit the refund request on their website but the tool to do it is broken. Then they stopped answering my calls so I had to file the complaint with the BBB. It's only 200$ but felt worth it to help other people. The BBB apparently made them refund the money because this Frank guy called me to harass me about it lol. He didn't remember telling me to process it online literally 8 hours earlier so that alone should tell you it's not the kind of person you want to be dealing with. Instead of getting scammed by OnCall, do a search for shops that do a Pre-Purchase Inspection in the area the vehicle is located in. Just do that and you'll be fine. Good luck

Horrible pics no report stay away