OMNI LongevityReviews of omnicreatine.com

I have been trying to cancel my subscription for the past 2 months but I keep getting new shipments. Please cancel all future shipments ASAP. Today (10/13) I logged into support @omnicreatine and it directed me to another site that I had to pay money for to get this resolved. I refuse to do that. This email should be sufficient request to have my order cancelled. I will report this as fraud if You try to take another payment with my card, Thank you, Barb Risley

My first order was never received so they refunded me & I then cancelled the subscription. They confirmed the subscription was cancelled but proceeded to send me two bags for $50. charged to my credit card. I have sent 3 emails asking for a refund because the subscription was cancelled & they shipped to me in error. I can not get anyone to return and email & get this resolved.

THIRD UPDATE: I still have not received the information OMNI publicly promised to provide. OMNI responded to my previous Trustpilot review stating that it was “reconciling” my remaining orders, charges, and two unopened packages. However, the company gave no processing timeframe, no expected response date, and no deadline for resolving this matter. I followed up directly with customer service as instructed and have still received no substantive response. What does OMNI consider an appropriate response window? days, weeks, or indefinitely? This has gone far beyond a reasonable customer-service delay. I am extremely dissatisfied with both the product and the way this company has handled my account. OMNI has repeatedly demonstrated that it can respond publicly when its reputation is involved, yet its customer-service team continually fails to answer the direct emails needed to actually resolve the problem. Public statements that an issue is being “reconciled” mean nothing when the customer is left waiting without answers. I will return one unopened package using the prepaid label OMNI already provided. Before doing so, I will photograph the sealed product and package, retain the tracking number, and obtain proof of shipment. Returning that package does not resolve the second unopened shipment or the remaining unanswered questions. OMNI must immediately provide: 1. A second prepaid return label for the other unopened package. 2. A complete history of every order, charge, shipment, refund, and return associated with my account. 3. Written confirmation of the refund amount for each returned package. 4. A specific processing timeframe and expected resolution date. 5. Confirmation that my subscription is permanently canceled and that no future charges will occur. I am requesting these records to preserve my rights and evaluate further action, including complaints with my financial institution and consumer-protection agencies and, if necessary, consultation regarding my legal options. I will continue sharing my truthful, documented experience until this is fully resolved. At this point, OMNI’s continued failure to respond directly and provide basic account records is completely unacceptable. To make matters worse, I received an automated email warning that my return label will expire if I do not use it. How does OMNI expect me to complete these returns properly when its own customer-service team will not answer my questions, confirm which package the label covers, or provide the additional label I have repeatedly requested? You cannot ignore a customer’s emails, withhold the information needed to complete a return, and then impose a deadline that could jeopardize the customer’s refund. Any delay has been caused by OMNI’s failure to respond—not by my failure to cooperate. I have repeatedly stated that both unopened packages are ready to be returned. If the existing label expires while I am waiting for OMNI to provide the promised clarification, I expect it to be replaced immediately at no cost to me. OMNI must also confirm in writing that its lack of response will not be used to deny or reduce either refund. This is not an acceptable way to conduct business. A company cannot demand timely action from its customers while refusing to provide timely customer service itself.

I was optimistic and ordered 3 pouches ($200) to get me started. Per Omni’s ad, as a first-time customer I had 30 days to return for a full refund. Unfortunately the watermelon flavor was not palatable for me and I returned the 1 open pouch and the 2 unopened pouches. Omni only refunded 1 pouch for a $63.26 total refund. Don’t believe Omni’s false ad. The company is deceitful. And the product taste terrible

Terrible! Very hard to cancel. They better pray they don’t hit my card.

I had a very frustrating experience with Omni. I was signed up for a subscription, and when I requested to cancel, my request was not acknowledged. Instead, I received several emails encouraging me not to give up on the product. I was also disappointed with the return process. When I needed to return the product, I was only offered half of my money back. Based on my experience, I found their subscription, cancellation, and refund practices extremely frustrating. I would not purchase from this company again and would encourage others to carefully review the subscription and return policies before buying.

Very Disappointed With the Customer Service I’m very disappointed with my experience with OMNI Creatine. I canceled my subscription, yet I was still charged $100, and the company refused to issue a refund. I understand subscription policies, but when a customer cancels and is still charged, I believe the company should make a reasonable effort to resolve the situation—especially when the customer is promptly requesting a refund. Unfortunately, the way this situation was handled has left me extremely disappointed and has made me question whether I would purchase from OMNI again. Customer service is just as important as the product itself, and in this case, my experience was not what I expected. I sent several emails requesting cancellations, after not asking to renew a subscription, the company still did an auto shipment.

SCAMMED INTO SUBSRIPTION. TRIED EVERY WAY TO CANCEL COULDNT EVENTUALLY FOUND IT. AVOID AT ALL COSTS