Soozan M.
buyers beware!!
I too have had issues with my return. I purchased 2 pouches under the first order guarantee. I did not like the product. I went to their portal to make the return. I returned the empty pouch and the unopened full pouch- I was only refunded for 1/2 my order. Then, I tried to cancel my subscription (which I did not know I had agreed to) and they ended up sending me two more pouches. Again I went to return the two unopened pouches (on my dime and time) and it appears I only will be refunded for 1 of the pouches. I have tried to reach out to customer support several times- they keep sending me pat answers that do not answer my question as to why I am not getting a full refund for the return of both unopened pouches. This is very frustrating. Buyers beware!
Response from OMNI LongevityAug 12, 2026
We're very sorry to hear about this experience, Soozan, and understand the frustration with not getting clear answers on your refund. Please email [email protected] referencing this review with your order details, and our team will personally look into both returns and make sure you get a full and clear accounting of your refund



