OMNI LongevityReviews of omnicreatine.com

LIES— MISINFORMATION leading on the customers for the sake of your business. I first filed my complaint the end of July. On SEPT. 10 I get yet ANOTHER response telling me to contact customer service as them to take this complaint along with the response on trust pilot and they will review all information and get back to me and they NEVER DO ANYTHING…….. your policy says refunds only for unopened product….. you sold me an order of 3 bags….. I returned them ALL 3 UNOPENED and OMNI refunded only for 2 and my question has always been WHY!!!!!! When I timely returned 3 unopened bags did you only refund 2????? The order was for 3 bags that which you have documents proving the transaction time and time again and you still do nothing? So you make it a practice to steal customers money and you think that’s good business???? It’s FRAUD….. it’s DISHONEST….. No INTEGRITY……. It’s LYING and STEALING??? Do you make your money by stealing it from your customers??? Why can I not get compliance from your company???? UPDATE: Feel free to discuss my information publically because you don’t discuss it privately………. Emails again and again do NO GOOD……. You simply continue with the same message…. Making yourself look like you’re doing something and you do nothing and it takes weeks to get a reply, with customer service like this you don’t deserve to be in business ….. but I will ONCE AGAIN send an email with your response to the original email feed….. I’ve done my part every single solitary time I’ve done everything you e asked and you still hold my full refund in abeyance….. not sure how this company can formulate anything for people to ingest when you can’t even service a simple refund, when indeed the refund was done to your policy. You say you only refund 2 bags at one time???? Seems weird when you sell them in a 3 unit single sale, makes absolutely no sense doing business in such a shady way with positively no integrity.

I would strongly caution anyone considering an OMNI Creatine subscription based on their advertised money-back guarantee. I placed my first subscription order for one pouch. After receiving and trying the product, I wasn't satisfied and contacted OMNI within their 30-day guarantee period to request a refund. (The product has a weird taste that other competitors don't have. No good...) Their written refund policy could hardly be clearer: the OMNI Free Guarantee applies to the first subscription order, and for a one-pouch order, one OPENED pouch is eligible for a refund if you aren't satisfied. Initially, customer support responded quickly—but they simply sent me a link for their standard return process. When I replied and specifically asked about using their advertised money-back guarantee for my opened pouch, the responses suddenly stopped. I followed up repeatedly—4–5 separate attempts—asking them to address my refund request. Nothing. No explanation, no denial, no acknowledgment, and no refund. I can't say why OMNI stopped responding, but the experience is incredibly frustrating: advertise a 30-day money-back guarantee, respond promptly until the customer actually tries to use that guarantee, and then ignore repeated requests. A money-back guarantee isn't worth much if the company won't respond when you try to use it. Based on my experience, I would not purchase from OMNI again. Update in response to OMNI- Your claim that you have been helping me is an outright lie. I have reached out 5 times since 9/3 and have gotten zero response. I tried to come to you first. Now I’m warning others not to trust your company or what you claim about customer service/support. Your reply is the only think I have heard from you in two weeks.

I ordered a 3 pack of gummies and managed to eat one bag but didn't like the taste or texture. I decided to return the rest but found unresponsive customer service. Tried for two weeks to return the product and the customer service rep just kept sending the same email with a "Magic sign-in link" that wouldn't accept the return. Waste of time and money. I found no benefit from the product and suspect the effective amount of creatine in the gummies is highly overstated.

I didn’t even order because to even try it you have to pay double the subscription price with no free shipping. If you an actual reputable company with quality products, you don’t have to resort to such tactics.

OMNI did provide details for cancellation and returns, which I followed. The refund I received was less than half of what I paid. OMNI made money when I ordered and when I returned the product. Paying for nothing is not what customers want or expect. There have been several complaints about this issue.

DO NOT BUY FROM THIS COMPANY!!! THEY REFUSE TO CANCELL MY TO CANCEL MY SUBCRIPTION, I HAVE CANCELLED IN WRINING AND ON THE PHONE 4 TIMES, THE KEEP CHARGING ME, THEY KEEP SAYING , I'M SORRY ITS ALREADY PROCESSED!!! FOR 4 MONTHS... I AM CALLIN THE BEDTTER BUSINESS BUREO TODAY AND FILING A FORMAL COMPLAINT.

I have at least 9 emails back and forth requesting a cancelation and refund. They acknowledge they will cancel but never a refund. Now today I discover they’ve charged me again for yet another shipment. I had advised them my specialist said this is contraindicated with my specialty medications but they will not cancel and refund me. The first time I got a shipment and the contents were completely melted together I never opened any other bag. Terrible customer service making it impossible to cancel. I personally never sign up for subscriptions I always chose one time purchase because I have to have my specialist look at it before I take anything.

⭐ 1 Star — Extremely Disappointed With Customer Service This was my second order with OMNI Creatine. My first order arrived promptly, so I had no reason to expect a problem with my second order. I placed my second order on August 21, and my payment was processed on August 22. As of today, I have received NO tracking information and NO product. I have contacted OMNI twice to find out what is happening. I received one response telling me that my order is still showing as “fulfilling.” I can see that information myself when I check my order status. What I need is an actual answer as to WHY my order has not shipped and WHEN I can expect it. At this point, I no longer want the order. I want it CANCELLED and I want any subscription associated with my name/account CANCELLED as well. The frustrating part is that I have been trying to get a simple issue resolved, yet I am receiving very little actual assistance. A customer should not have to repeatedly contact a company just to get an order cancelled when the product hasn't even shipped. My first experience with OMNI was good, which is why I ordered again. Unfortunately, this experience has completely changed my opinion of the company. Good customer service means actually addressing the customer's problem—not simply repeating information the customer can already see for themselves. I hope OMNI takes this seriously and cancels both my pending order and any subscription associated with my account.