Renee
Fraudulent company ! DO NOT buy from them
Placed my order for a gold ring $44. After 1 week I still had not received any shipping notifications. I emailed inquiring . I received a response that it had not been processed yet due to lunar New Year . I was asked if I wanted to cancel . I said no .. then I got nervous and started reading customer expieriences and reviews . 1 hr later I responded that I did indeed want to cancel . Somehow the order magically started getting processed and was unable to be cancelled . I asked if it went to shipping yet and was told no, it has gone to fulfillment dept And was unable to be cancelled . I asked why it could not be cancelled since it had not reached shipping . 2 days later a response said once in fulfillment orders cannot be cancelled. I waited a week for any notification . I emailed asking if it had shipped yet , no answer . I emailed again and was given a generic flow of processing not identifying any shipping information . 1 more week later I asked which shipping service is being used , I was given a USPS shipping tracking .. once it reached the US it took an additional 2 weeks to arrive . Before it came I let the company know I would be returning the ring once recieved , I advised I expected return postage to be paid . No response . Once ring arrived I emailed and said I would be returning . I was given an address in China and told I would have to pay the return postage since it shipped from their warehouse in China and they don't provide return shipping on returns . I have not returned it yet but looked up how much USPS / UPS / and FEDEX charge for shipping to China ... it is going to cost possibly $200-$300 to return a $44 ring . Once arrived it was thin and a weird gold color . The ring is advertised as steel but appears to be plastic . Hard lesson learned . These rings are now advertised on Amazon for $10 . UPDATE: 02/28/2025 I went to UPS to get a quote for Returning the ring to the address OLUX gave me . .. $189.00 . !!!! I have started a dispute with my bank . I have given them the entire 4 week email thread of me trying to deal with this fraudulent company . Will update as this unfolds ....UPDATE 3-1-2025: called my bank to dispute the charge . Opened a case and sent the fraud dept all of my emails back and forth with this fake company . The bank and Visa reversed my charge and refunded me and Is contacting OLUX to let them know the charge is being reversed . Wells Fargo said they will let me know how or if OLUX responds . UPDATE: 3-10-2025 My Bank along with Visa confronted Olux and force reversed the charge back to them . When I opened a fraud case with Wells Fargo Bank , in good faith they refunded back to my credit card the amount that Olux charged and advised that if Visa could not recover the funds it was a temporary reversible refund to me .they contacted me and said they challenged Olux and recovered the funds. My refund is permanent ... DO not give up . Contact your bank and create a fraud claim against Olux ...now I see a company named Calmi selling the same product . No doubt renamed to continue scamming people . I am sure they are counting on people giving up . Don't give up !!!




