Todd P.
Above and beyond!
First of all, I don't normally write reviews. Come to think of it, I don't ever write reviews. I come from a time before the internet when customer service used to mean something and was reasonably commonplace. These days you can't really use customer and service in the same sentence. I had ordered two bracelets, one each from two of Oliver Navy's competitors and returned them both because they just weren't what I wanted . Mark from Oliver and Navy just showed me that customer service does exist if you can find it. I had inquired at Oliver and Navy about a bracelet. I don't remember at what point, but I had left my phone number. I got a text out of the blue of the blue. Mark introduced himself and asked exactly what I was looking for and what I wanted to pay. That's where my relationship with Mark began. Mark literally gave me the most detailed, attentive customer service experience I may have ever had. As we corresponded back and forth, it was obvious to me that this guy was totally invested in my satisfaction. I ended up having a diamond tennis bracelet custom-made. And he communicated with me every step of the way. From the diamonds, to an extra heavy bracelet to handle the weight. The finished product took my breath away. And now I can proudly say that I have a friend in the jewelry business. I cannot say enough about Oliver and Navy, and Mark in particular. The whole experience was incredible. Down to absolutely The Last Detail. I won't hesitate to recommend Mark and Oliver Navy to absolutely anyone who's interested in jewelry! My whole experience was absolutely above and Beyond. This was not a small purchase, and Mark kept me in the loop every step of the way. He told me my diamonds were going to weigh 21.93 carats. He also told me the weight in 14 karat gold of a standard bracelet, and then told me what he would recommend for long-term performance. I'm so glad I took his advice. This bracelet is absolutely breathtaking. All at a price that made my jaw drop. He made recommendations all through the process. He never tried to upsell me, he was just making sure that it was going to be what I wanted. It doesn't matter how many places you shop, just make sure that you end up with Mark and Oliver and Navy.