Samuel R.
Great but late
As far as customer service goes, its great and they are really nice people. However some products I've preordered over a year ago and still have yet to receive them. This is only with preorders so just wait till they have it in stock.
Response from toysMar 10, 2022
Hi Samuel, we are very upset to see such a review. As a small business we are very communicative to any emails, responding at all hours of the day, night and early am. As well as via Instagram. To be very frank we find your review to be misleading to others and also a means of causing issues for our store. We as a small business are not in control of the product delays. We advise in all orders the following: Pre order, we will notify you once shipped, see terms and conditions." We would appreciate a review if for example, we did not respond, or barely posted on social media. As a small business we will not get these items before a major corporation will. Many collectors we feel understand these circumstances to a degree. As you're aware many stores were affected by the global pandemic which led to the products being delayed. Yes some over a year, see Grevious, TVC Fives and TVC Echo for example. Again this is out of our control. It breaks our heart to see you comment others should order when they're in stock only. Collectors understand the importance of ordering early as well as the care we put into each packaging. This not only affects our brand but it also hurts the ones that have placed their orders with us. Please email us to further discuss. In summary with the current economic situation ETA's change almost daily, we do not have control over this at all. We do understand we can not be perfect in any sense. However we appreciate feedback reflected to situations we have 100% control over. Such as customer service, shipping quality, pricing, etc. Manufacturer delays as noted in our about us section are outside of our control.