GapReviews of oldnavy.gap.com

I ordered a large order from old navy. Was notified by ups that they received the package and it was empty and they discarded the packaging? They also advised old navy about this. Old Navy won’t refund my money because the empty package was discarded and not returned to them ??!!! It never touched my doorstep but I won’t get a refund.

THE STORE 05650 PHILADELPHIA PA HAVE THE BEST EMPLOYEES. [VALERY AND ARIANNAH THE BEST CUSTOMER SERVICE]

I recently bought an online order from Old Navy. I always have my packages delivered to a UPS store front P.O. Box. This store front has normal working hours and as it turns out the delivery driver arrived after the store was closed. Instead of waiting to deliver the package the next day, the delivery driver dropped the package off at Great Clips next door but put in his system that he had delivered it to the correct address. When I realized what had happened I inquired at the great clips for my package however the package was no longer there as I assume someone probably stole it. When I returned home I immediately submitted a claim which did not allow me to explain the situation and it was denied. When we called the third party that handles GAP claims (TRE), they admitted that every claim will be denied and that the it is the consumer’s job to follow up and dispute the denied claim. This is beyond infuriating. Something that is not my fault has now cost me hours of additional time and research on how to get my money/products back. The worst part is that this isn’t the first time it’s happened to my family. Over Christmas my mom was nearly robbed of hundreds of dollars of Christmas gifts because the delivery driver for Old Navy simply dropped the boxes outside the UPS store which sits on a busy sidewalk and were of course stolen. She was given the same terrible treatment I was and my father had to get involved before thy finally allowed her to be awarded the claim. I hope this review is a wake up call for anyone considering ordering from this greedy, corrupt company who does not put their customers first.

I close my account. Can’t get a statement. Have to mail it in , can’t no longer pay online. Terrible experience. Wouldn’t deal with them again.,

Old Navy is another company no longer worth shopping at. They've offshored their customer service, and they are entirely unhelpful now, as they waste your time with fake pleasantries. I'm getting so, very, incredibly tired of offshored customer service that then becomes an incompetent waste of time when you try to deal with them. For example, when I called earlier, one agent refused to help, and then refused to connect me to his manager, so I gave up and tried again with a different agent, and that agent disconnected without cause. It's just not worth it to me to deal with this level of aggravation anymore. Good riddance.

I went to old navy today at the check out the women asked me if i wanted to sign up for discounts, not specifying that it is the debit card. I am 17 and just recently got my own debit card, i felt manipulated into getting the card and now i have to contact my bank to get it removed.

Placed an order on Nov 5 with the delivery expected within 5 to 7 business days. Got an email stating the delivery would be in April 2025! Called customer service and they said it was a mistake(which I figured but wanted to check). Package delivered on Nov 12 however, not to my mailbox as the tracking information/email stated. Called customer service back and they sent me an email with a link to report a delivery problem.(The link did not work and would not recognize my order number). Called CS back and they told me to wait 72 hours for delivery? I decided to take tracking information to our post office and after detective work it was determined that the label printed by Old Navy shipping had cut off my first name as well as the first two digits of our house number. The substitute mailman should have brought the package back to the post office BUT Old Navy needs to print their labels legibly with all information so the postal workers don't have to second guess. Web site leaves a lot to be desired. I was able to track down my package within my neighborhood.

I have been a customer of this store for many years. On April 7, I decided to spend Old Navy cash and placed an order 1HR6DXJ, which was canceled as suspicious. I re-placed the order using PayPal and the store canceled it again. Disgusting! I have accumulated special coupons, but I can’t spend them!