Old National BancorpReviews of oldnational.com

I wish I could give it less than one star. Crappiest bank ever!!! There must be absolutely NO training! I called about my Zelle account and the lady on the phone told me to delete some recipients. That didn't work. Then another lady told me just write a check!!! Are YOU serious!!! No help! Ever. This isn't the first issue I've had since this idiot owned bank took over First Midwest. I can't wait to start an account somewhere else!!!! Garbage! Trash! Do not put your money here! Now I'll never be able to Zelle again.

Stay away from this bank if at all possible! It's the absolute worst experience I've ever had. They discriminated against me and destroyed my credit. I bought a new car, as I've done many times in the past without issue. The dealership chose Old National Bank, even though I wanted to use one of the banks I already had an account with. I went along with it because I didn't know any better. Now I'm a week away from the first payment, out of state, and they never sent me any way to set up an account or information about the loan. I have a medical condition that has resulted in my being unable to speak. This is rarely a problem, as other banks have TTY and accommodations. Old National does not. They only have a phone number, which disconnects when TTY calls it and requires an account number to proceed. They dealership assured me they would send that to me; they did not. I found an email address and tried, in desperation, to reach out. The response came from "Email Specialist" who said I had to visit a branch, even though I am not in the state, not near a branch, and could not take off work if I were. Now my credit is ruined and that will cost me my job. I hate "Email Specialist" and this bank. They've ruined my life with their discrimination and this is the end of me.

When I opened my account that had someone else’s cell phone number as the two factor authentication number, obviously extremely concerning as this is a bank. This bank also is blocking an external transfer between my bank accounts saying Fiserv is marking it as fraud and that there is no way to fix it. Never has this happened with any other banks I’ve used and it’s very frustrating. This bank makes me feel like I’m living in 2005!

Worst bank I have ever had and the only reason I ended up with them was because they bought out bremer bank. I ended up not having a direct deposit in my bank account due to health reasons and not having a job at the moment and they all of a sudden started charging me service fees because of it. Like excuse me if I am already tight on money as it is why would you charge me fees for not having a direct deposit? Their customer service is extremely poor. They sent me 2 debit cards when transitioning to the new bank even though I only had 1 account and then they kept sending me notifications to make sure I activate the card even though I already did activate 1 of them. They are horrible. Do yourself a favor and find a great credit union that doesn't charge you for everything. I switched to leading edge and have been extremely happy with them.

Terrible service. I have been a customer of first Bank of Mundelein, then First Midewest and finally bought out by Old National Bank for 58 years. Difficult to reach anyone at my local branch. I have both personl and business accounts at ONB. I have been on hold for over 2 hours. No call back or help. Unable to make deposits to my Business account due to restictions on onlne mobile deposits. Very unhelpful staff, banker and Branch Manager. I am researching other local bank branches. No way to treat a customer

I would give zero stars if i could. I took on a treasury position for a non profit and the few months I have had to deal with Old National Bank have been thee absolute worst experience ever dealing with a bank. As soon as our annual event is over and all the checks have cleared, I am running as fast as I can to a bank that is not as outdated.

They are just want you to leave.

Old national bank bought capstar bank which used to be Athens Federal. Old national bank is not a “live” bank which means your direct deposits will not be deposited until 24hrs after a business day. With all of today’s modern technology available they prefer to hold your funds from you until they release them in a business day (of course I’m sure they are collecting interest on your money for all these non business days). Most other banks can process transactions almost immediately. This bank cannot and doesn’t seem to want to. They would rather try to collect over draft fees by holding your money. Is this even legal. I would recommend any other bank besides this one, make sure they offer live banking and free accounts.