OktaReviews of okta.com

Name: Okta
Address: San Francisco, CA, 94107, US
Rating: 1.3

Okta

About Okta

Okta, Inc. is a publicly-traded identity and access management company based in San Francisco.

Okta (okta.com) has 54 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Showing 50 reviews with 1 star · Clear filters

Lorenz
Aug 18, 2021
Worst experience with Okta customer service
Our experience with Okta customer service was awful, to say the least. We have been trying to cancel our subscription for 3 months now. Since we are still paying for something we requested to cancel months ago and their ''cancel button'' on-site doesn't work, we tried to get in touch with someone. They either don't reply or reply with an attitude and even worse, they canceled the call we tried to schedule to be able to talk to someone who could help (this just happened actually and was the drop that broke the camel's back and got me to leave this review and waste more time on this matter). So far, they have charged us 3 months of payment (150USD) and i hope we can put a stop to this soon. DEFINITELY NOT RECOMMENDED
Jon
May 14, 2020
Having used Okta for over a year now
Having used Okta for over a year now, I would have to say it's not a product I can recommend. The support and account management work on an average SLA of 5 working days for a response, they are complete unengaged. When COVID-19 hit and we had to downsize our contract, they refused. Apparently the contract states we cannot reduce our license count, this is despite the new contract not having started.