OKOHOKO™ FASHIONReviews of okohoko.com

Response from OKOHOKO™ FASHIONJul 21, 2025

We are very sorry to hear about your disappointing experience with your recent order and for the delay in our response. This is certainly not the standard of quality or service we aim for at OKOHOKO. We sincerely apologize that the boots you received were not the material you anticipated. We want to resolve this for you immediately. As per our policy for incorrect items, we can offer you one of the following solutions at no additional cost: A 100% Refund. A Free Replacement with the correct item or another product of your choice. We also offer the option of a significant partial refund if you would prefer to keep the item and avoid the hassle of a return. To proceed, could you please provide us with your order number or the email address you used for the purchase? We will locate your order and process your preferred solution right away. We apologize again for the frustration this has caused and look forward to making things right. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

We are sincerely sorry to read about the frustrating experience you've had with your order, the return process, and the promised refund. Please accept our deepest apologies; this is not the level of service we strive to provide. We apologize that the information you received about our return policy was unclear. You are absolutely correct that our policy allows customers to return an item for a full refund, and we are concerned as to why this option was not properly communicated. Furthermore, it is unacceptable that the 65% refund you were promised was not processed. We are committed to correcting this for you immediately. To resolve this, we are ready to process the 65% refund you accepted right away. To do so, could you please provide us with your order number or the email address used for the purchase? Once we have this information, we will locate your transaction and issue the refund promptly. We understand your frustration and appreciate you giving us the opportunity to make this right. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

We are very sorry to hear that you received the wrong size for the sandals you ordered. Please accept our sincere apologies for this error. We want to resolve this for you as quickly as possible. As this was our mistake, we would be happy to offer you one of the following solutions at no additional cost: A free replacement sent to you with the correct size. A full 100% refund. To proceed, please reply with your order number or the email address you used to place the order, and let us know which option you would prefer. We apologize again for the inconvenience. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

We are sorry to hear you are having trouble contacting us. It is very likely there was a typo in the email address. We can confirm our correct email is [email protected]. We are very sorry to read that you consider us a "fake" company. It is a shame to hear this, as we strive every day to improve ourselves. While a mistake can occasionally happen, our absolute priority is and always will be customer satisfaction. We invite you to write to us again at the correct address so we can immediately assist you with your return request. Should you still experience issues, you can also use the Live Chat or the contact form on our website. We are here to help. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

We are sincerely sorry for the extreme and unacceptable delay in receiving your order from April 28th. Waiting over two months is far beyond the standard we promise, and we deeply apologize for the frustration and the poor communication you have experienced. At this point, it is clear there has been a significant issue with the shipment, and we consider this package lost. We have failed to meet your expectations, and we want to correct this immediately. You have been more than patient, and you deserve a resolution now. We would like to offer you one of two options: A full 100% refund for your order. An immediate reshipment of your complete order, sent out as a priority, at no cost to you. To proceed, could you please provide us with your order number or the email address used for the purchase? Please also let us know which option you would prefer, and we will process it without any further delay. We understand your trust has been broken, and we are committed to making this right. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJun 30, 2025

We are very sorry to hear that your foldable hat arrived frayed and was missing its packing box. We also sincerely apologize for the delay in responding to your previous emails; this is not the standard of service we strive to provide. To resolve this for you immediately, could you please provide your order number and a photo showing the damage to the hat? For the fastest possible response, we highly recommend contacting our support team via the Live Chat at this link: https://okohoko.com/pages/contact/#chatty-chat. As this is our mistake, we would like to offer you one of the following solutions at no additional cost: A free replacement: We can ship you a new foldable hat right away. A 100% refund: We can process a full refund for your purchase. You do not need to return the damaged item. We want to correct this for you with the least possible inconvenience. We look forward to hearing from you on the chat and resolving this matter to your satisfaction. Best regards, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

We are very sorry to hear that you have not yet received your order and have been unable to get a response from our team. Please accept our sincerest apologies for this lack of communication; this is not the level of service we aim to provide. We want to resolve this for you immediately. To locate your order and find out what happened, could you please provide us with your order number or the email address you used for the purchase? Once we have that information, we will immediately investigate the status of your shipment and provide you with a detailed update and a solution. We look forward to making this right for you. Sincerely, OKOHOKO Customer Care

Response from OKOHOKO™ FASHIONJul 21, 2025

Please accept our most sincere apologies for the entire experience you have had with your order. We are very sorry for the unacceptable manner in which your package was delivered and for our previous responses, which have clearly been unhelpful and only added to your immense frustration. You are absolutely correct. We are responsible for ensuring your order is delivered securely into your hands. Leaving a parcel on a driveway does not meet that standard, and we agree that this constitutes a delivery failure on our part. We want to resolve this for you as a matter of absolute urgency. You should not have to chase us for a resolution. We would like to offer you one of two solutions: A full 100% refund for your order. An immediate replacement order sent to you at no additional cost. To proceed, could you please reply with your order number or the email address used for the purchase? Please also let us know which option you would prefer, and we will process it right away. We deeply apologize for the appalling service you have received up to this point and are committed to resolving this for you now without any further delay. Sincerely, OKOHOKO Customer Care