Ok LocalOK Local - Leading Experts in Local SEO We bring technology and knowledge together to simplify local search. Our Voice Search Program Helps Businesses of All Sizes: Register for voice search Manage listings on dozens of online directories Enhance visibility Boost foot traffic Improve overall online presence & SEO
Ok Local (oklocal.com) has 29 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 11 reviews with 1 star · Clear filters
VSSR R.
Do not recommend this company. They will not do what they say. They have been taking my calls for the last 4 months with promises to edit and do things and still have not done anything. They even blocked my number.
Robert W.
I never authorized a charge for $149! Shady company - just trying to upgrade in the sales funnel. Move on... don't get scamed
Response from Ok LocalAug 1, 2025
We appreciate all feedback — even when it leaves us scratching our heads. To clarify for future readers: this customer visited our website, manually entered their credit card information, reviewed their total, and then clicked a large, clearly labeled red button that says “Complete Order.” Immediately after doing so, their card was charged — exactly as expected and disclosed throughout the checkout process. They then contacted us less than an hour later, surprised that their card had been charged after... placing an order. Despite the confusion, we responded promptly and refunded 100% of their payment immediately — no questions asked. We understand that online purchases can sometimes be confusing, but calling this a “scame” because it worked exactly as designed (and as 1,000s of other customers have successfully used without issue) is… a bold interpretation. If there's ever a case where you click “Complete Order” after entering payment details and still expect not to be charged, we’d genuinely be curious to hear the logic. We’re always happy to help if something isn’t clear — but we do ask for a basic level of honesty and accountability in return.
Jeff M.
I signed up on April 29 and was excited about getting started. Well on May 29 I had not gotten a single call so I checked my dashboard and it was still on step one, that says, 3 to 4 hrs to verify or something like that. The little dial was still spinning like it was on April 29 when I signed up and none of the voice listings, siri, alexa, google, etc were working either. I called customer service and the guy I talked to said he sees the problem and it will be working properly within the next 2 hours. The next day I looked again and it was still the same way. I cancelled the service because after a full month and then pointing out a problem which I was promised it would be fixed and wasn't, I am very disappointed and will be looking somewhere else. It's a shame these guys couldn't do what they said but that makes me not believe they could get me listed and calls.
Response from Ok LocalJun 3, 2025
Hi Jeff I'm sorry to hear about this experience. It looks like your listings were all sync'd on the back-end but for some reason our dashboard was displaying inaccurate data on our front-end. It sounds like we did a poor job of addressing your issue in a timely fashion as well as communicating exactly what the issue was. I've just emailed you a report showing your live listings as well as refunded your payment.
Donald B.
this never got me the first lead was told it could take up to 3 months after four months i asked them to cancel they said sure no problem they are still billing my card and when you try to call the number it just goes to a busy signal when you go to the website that is on my bank statement nothing happens
Response from Ok LocalMay 23, 2025
Hi Donald, after investigating your account, I can see that you requested to cancel on 3/26 and we recieved that request but it was not processed by our customer service. This resulted in our billing you again on 4/9 which was absolutely our mistake. I apologize for dropping the ball on your account. I've gone ahead and refunded your March and April payments to help rectify this. I'm sorry that we weren't able to give you a better experience.
Nelda L.
Been with then about 6 months and I have not seen a difference trying to cancel and it will not let me sign in or change my password
Response from Ok LocalMay 23, 2025
Hi Nelda, it looks like the email address you gave us when you signed up was invalid which is probably why you've had trouble communicating with us & logging into your account. I've gone ahead and canceled your account and given you a refund. The easiest way to reach us is by emailing [email protected].
Doug C.
They have a form to fill out your business hours and i tried for hours to fill it out and it doesn't work. I also called their 888-735-4174 phone number and it just plays music. So, the contract says you can get your money back if not pleased in 90 days. However, they don't answer their phone.
Response from Ok LocalMay 12, 2025
Hi Doug I'm sorry to hear about your difficulty getting ahold of us. Our phones are open from 9AM-5PM Eastern 7 days a week, and for faster service you can always email [email protected]. With that said, I've gone ahead and refunded your payments to save you the trouble. Please let us know if there's anything else we can do for you.
Tim Boyles Realtor in Y.
Signed up, they took my money, Changed the website and I was no longer able to login. I was able to talk to one person who said their revamping the dashboard. Ever since I can’t reach a single person on phone - at least 5 times each time asks you to leave a message and NObody called me back. The Reset Password does not work either. I guess I'm left to issue a chargeback on my Credit card. HORRIBLE customer service.
Response from Ok LocalMay 12, 2025
Hi Tim I'm sorry that the migration to our new & improved dashboard did not go as expected in your case. We'll be investigating why your calls were not returned in a timely manner and in the meantime I've gone ahead and refunded all of your subscription payments.
Dustin K.
Tried signing up - took my money, can’t reach a single person on phone - tied 5 times each Tim asks you to leave a message - tried chat said a team member will be with you in 4 minutes - 15 minutes later not a single peep - my email says it doesn’t exist STAY FAR FAR AWAY been on hat do an HOUR with no response
Response from Ok LocalMay 12, 2025
Hi Dustin I'm sorry to hear about this experience. I've refunded your order as well as reached out via email. We strive to have faster response times on our live chat but occasionally do not meet our goals and it looks like we came up short in your case.