Stan
Adventures with OkiOki
This review is about my experience with the OkiOki mattress company over a period of more than a year. Having a limited budget, I was pleased to find this company that offered mattresses at considerably less than I have found elsewhere. I followed their process for selecting a Queen sized mattress and ended up with an all-foam model. Because I am a big guy,6'2",300 lbs,I was concerned about this choice but their advertising assured me it would hold up. This was actually the first time I had bought a mattress without physically trying it first, but I was assured by their generous 365 day guarantee. So I ordered it and was initially pleased with the new mattress after the easy unpacking process. It took a while but my initial fears were realized when the mattress developed a permanent valley where I usually slept. I didn't want to go through the bother of exchanging the mattress but as the time ran out on the one-year guarantee, I felt I had to since the valley made sleeping on the foam mattress uncomfortable. So I contacted the company with my desire to exchange the mattress for their innerspring model which hopefully would provide more support. It turns out that the year trial period had just passed, and at first they denied my request. After some correspondence, they reversed their position and agreed to send me a new mattress. Their service also included picking up the old one, so I was pleased. All this happened very smoothly and expeditiously. I am fairly pleased with my new mattress and the process of getting the old one removed was easy and straightforward. It remains to be seen how the new mattress will work out; only time will tell. So I give the company 5 stars for customer service and 4 for their products.