OjcommerceReviews of ojcommerce.com

I tried to order a cat tower THREE times and every time they would send me the same wrong model of the same brand, trying to convince me each time that that’s what I ordered. I waited for two weeks or so for the third time to order it since they told me there was a warehouse issue that has been fixed. Well, clearly not. It’s impossible to reach someone higher up, they say you will get a call back from someone but that never happens.

I bought a Schwin Meridian Tricycle. The box was abused and battered when it arrived late. The tricycle has several dents and scratches. I could not sen the bike back because the box was too broken. I put the bike together and had to use touch up paint and try to pull out the dents. OJCommerce was not helpful and did not offer and discount.

My mother ordered a couch from these clowns through Amazon. They sent one that obviously had the main box, box 1 0f 3 damaged before shipping as it was wrapped with copious amounts of packing tape. When we tried to get the box replaced they insisted that we repack and send all of the boxes back then order again. They then offered instead sending us the one destroyed one after offering us $112 to "just keep it". Thing is, they are in my opinion sending out damaged goods so they can claim insurance and loss for the items and also hope that they can offload their damaged merch. Never ordering

DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24" So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM This is their response to my email I sent to them. Dear Susan Fisher, The item must be returned within 10 days after receiving this RA. RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS: 1. Wrap the package carefully in the original manufacturer’s packaging 2. Return the item(s) to the address provided using your preferred shipping carrier. 3. Returns sent to our administrative offices cannot be accepted. 4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier. Refunds will be processed after the return is received and inspected by our warehouse. NOTICE: A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return. B. Return shipping costs are your responsibility. C. Customers are responsible for returns to any address other than instructed. We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account. 6 MONTHS LATER ON MAY 12th 2025 THEY GOT AROUND TO RESPONDING TO MY REVIEW!! ROTTEN COMPANY, ROTTEN CUSTOMER SERVICE!!!

Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. the company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM! They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.

Terrible company. Save yourself time and money, order from another company. Dishonest/untrustworthy. Company deserves zero stars. Delivery takes much longer than expected, and missing parts. When they initial a refund, you may not get a refund. Been waiting weeks and no refund. Do not order from them.

This the horrible company with the worst customer service experience I ever had. I purchased a scooter from Walmart which was listed by this seller and I received it damaged. This seller list that scooter as new and then I got a open box scooter. When asked for returns and refund they are just giving any random response that they can think of like they are high on something.

I can not get in touch with them? Over and over I try.