Edna
Insulted by response from OJ CommerceLLC
I orders 4 fireplaces on Black Friday 2016 for 99 dollars each on Walmart.com to be fulfilled by ojcommerce llc... 2 days later oI too received the emails advising me of a pricing error... the orders were cancelled by them and I would not be receiving any of the fireplaces ... ok... I understand mistakes .. but it was on Black Friday ... I missed out on other deals. I thought that I would at least receive an apology from OJCommerce... but I did not. I DID however receive one from Walmart and appreciate their email... it goes a long way . So ... I opened a case with Fort Lauderdale BBB where OJ Commerce is located ... And today I received a response from the company.. it partially reads: " In accordance with the Typographical Error portion of the Return Policy posted online on Walmart.com prior to purchase, Walmart cancelled the order and refunded the customer. No further action is due. " It further gives a link to said policy and then goes on to quote the policy itself. Notice anything missing here folks??? Courtesy caring , even manners perhaps? They made no mention of remorse for consumers missing out on other deals on Black Friday or any inconveince this error may have caused the consumer. I find this reply so apathetic and flippant I now feel more insulted than if I had never received one. Please take the time to visit the BBB and read the case and file your own while you are there . ... a business that conducts itself in this manner does not deserve anyones business at all in my opinion ... don't just complain ... make a formal complaint! Thank you all for listening and God Bless you all!!!



