OjcommerceReviews of ojcommerce.com

This is the worst company I have ever dealt with. HORRIBLE customer service. Nobody cares they got your order wrong. Everything is done at their pace, which takes at least few days for anything to change. They tell you someone will work on your order right away, and when you don't hear anything back, they say oh it'll take a few days. Called to get a shipping label sent to me and they rep told me someone just told her that they would process my label and send it to my email asap. Waited over half an hour to call back and apparently the warehouse just got up and left for the day instead of doing what they told their own coworker they would do.

I ordered a small children’s rocking chair. What was delivered was a very large table. The item was supposed to be delivered on Tuesday (of, we’ll call it week 1) The item was delivered on Tue/Week 1 but as I mentioned, it was the wrong item. I needed the correct item as a bday gift on Saturday/Week 1. Tue night/Week 1 I emailed about the problem. Wed/Week 1 they asked for photographic proof. Wed/Week 1 I provided the proof. Thur/Week 1 I sent a follow up email. Thur/Week 1 they told me these things take time. Friday night/Week 1 they asked for an item number on the item I received. Sat/Week 1 I show up to bday party with no gift. Tue/Week 2 I ask for an update. Tue/Week 2 they tell me to mail back the table I received and once they receive it, then they will issue me a refund for the children’s rocking chair. I tell them that’s unacceptable, I shouldn’t still be waiting for an item when it wasn’t my fault I didn’t have the item in the first place. I also tell them they can arrange for pickup of the TABLE because I’m not taking it to a shipping facility - it’s too big and heavy. After 20 minutes of being putting on hold 3 times they agree to send a truck. Wed/Week 2 the truck picks up the table. It is now Mon/Week 3 and I, again, had to email them for a status update on my rocking chair. They say they received the table back in their warehouse and will let me know within 48 hours the status of my rocking chair. Tomorrow will be 2 weeks since I DIDNT receive my chair and they are telling me it’s another 2 days because I’m even to be updated. Not even 2 more days til I receive my item but 2 more days til they give me any details. From now on, if I see their name as the fulfillment agency, I’m going to purchase a different item. I advise you to do the same.

I purchased wall decor from this company. Pictures showed item as gold and white , the color description was 'champagne and gold". The actual color of the item I received was more like bronze and white. I reached out to Ojcommerce customer service and I was asked to ship item back at my expense and they will also charge me 20% restocking fee. So for a item I paid $45.82 I will only get reimbursed $11.38 after shipping item back and their BS restocking fee. I voiced my concern that why should I have to pay to ship item back since the item was not as described (false advertisement), they check into my concern and they stated they did send me the correct item but colors will vary. How can you sell wall decor and the color not be what was described, everything about decorating is picking items that match or work with your decor. The only response I would get is "we are sorry but please ship item back and provide them tracking number" so after a week of back and forth with them they stand firm on their return policy even though item color was not what I selected.

I ordered from them off Walmart.com, not knowing I could not return to Walmart. The table was improperly packed and smashed to bits. After doing the paperwork, and sending photos, they promised a refund in 3 to 5 days. One month later, no refund. They are stonewalling. DO NOT BUY FROM THEM.

Terrible service. The item was nothing like the picture and they refused a refund. Don't use this company for anything.

IF I COULD GIVE STARS I WOULD! PURCHASED A DVD HOLDER OFF OF AMAZON FROM THIS COMPANY AND I RECEIVED IT DAMAGED. IN ORDER TO GET MY MONEY BACK I HAVE TO SEND IT BACK TO THEM, I HAVE TO PAY THE SHIPPING BACK AND PAY A RESTOCKING FEE OF 20%!! SO THEY GET YOU THERE BECAUSE TO SEND THE ITEM BACK IT WILL COST ME OVER $100.00!!! THEY GIVE AMAZON A BAD REPUTATION BECAUSE AMAZON AGREES AND ALLOWS THEM TO USE THIS POLICY. EVEN IF THE ITEM HADN'T BEEN DAMAGED IT WAS JUNK!! OH THEY ALSO WANT YOU TO SEND IT BACK TO THEM IN THE PACKAGING IT CAME IN....CAN'T DO THAT WHEN THE BOX WAS DAMAGED AS WELL AND THE BOX HAD TO BE TOTALLY TORN APART TO GET TO THE ITEM. STAY AWAY FROM THIS COMPANY!!

Ordered a year ago. Received two boxes for my daughter's dresser, stored them away for when I would need it. I went to build it the other day and behold, 2 boxes filled with the same exact items. No screws.. No metal, no nothing. So I email the company just asking for my missing parts since, I know I can't return it. They call me the wrong name (bizarre since my email. Is my name) and tell me. They do not accept refunds. Right I got it, I wasn't returning anything, I just want my missing pieces??

If i could give 0 stars I could!! This company posted a very deceiving picture online of a changing table. Then when it came in and was not what was expected I reached out to start the return process. Come to find out, DESPITE being mislead by the photo, I would still have to pay a 20% restocking fee AND return shipping. I have just decided to keep the product because by the time I pay shipping and restocking I will be out over $150 and the product was $250. Not to mention their customer service is rude, uncaring and disrespectful...if they even answer the phone. Completely disgusted!