OjcommerceReviews of ojcommerce.com

Ordered a freezer from them 3 weeks ago because they said they had one in stock. They charged my credit card immediately but it turns out they don't have one in stock. Buyer beware.

It came with a broken board cant seem to get help

Ojcommerce offers horrible customer especially service for returns!! On May 1, 2020 I purchased Bissell Deep and Clean from Walmart.com through ojcommerce for over $32.00 for 60oz. I checked my order on May 2 and the price had dropped to $17.00 for the exact same product. My order had not yet processed. In fact it took until May 14 for my order to process. The entire time the price remained at $17.00. Ojcommerce did not notify me of the price change and offer me the difference. When the I attempted to return the product to my local Walmart. The associate stated that "she could not take the return due to it being from a third party seller and you will have to contact the company yourself to make arrangements for a return" so I immediately contacted ojcommerce and I recieved an email stating "you have 10 days to return this product. You will be responsible for shipping cost. You will be responsible for a 20% restock fee and if we feel that the product is damaged you can be charged up to a 50% restock fee." So I went to walmart.com and clicked on the product's return policy and it stated "return:store" so I went back to my local Walmart. They again refused to take it. This time citing the coronavirus. I asked to speak with a manager who by the grace of God took my return. He said that they would ship the product back to ojcommerce, no problem with no restocking fees. During this entire ordeal I attempted to contact ojcommerce my phone and email to no avail.

ORDERED A VICS HUMIDIFIER THROUGH WALMART THROUGH THEM AS WE HAVE 5 AND 10 YR OLD LITTLE BOYS WELL...DIDNT OPEN IT RIGHT AWAY GOT IT IN CASE ONE OF US GOT SICK WITH THE COVID 19 AS I HAVE ASTHMA AND THOUGHT IT WOULD BE GOOD TO HAVE JUST IN CASE WELL OPENED THE BOX FINALLY BECAUSE I WASNT FEELING WELL AND TANK THAT WATER GOES IN WAS BROKE AND DIDNT COME WITH FILTER LIKE SUPPOSE TO AND NO COMPLAINTRY VICS PADS SO I CONTACTED THE COMPANY AND THEY TOLD ME 2 BAD PAST 30 DAYS AND ALL I WAS ASKING FOR WAS REPLACEMENTS PAID 51.00 DOLLARS AND HAVE NEVER GOTTEN TO USE IT!!! WHAT A RIP OFF!!!

Virtually zero communication. I emailed them 10 times over 7 days asking for a status update on my order and I was ignored. I had to open a dispute with my credit card company. This company doesn’t care about customers. At first I thought COVID was affecting their communication pipeline, but then I saw how active they are on Facebook. Once I saw they were actively communicating with other customers via FB, I decided to dispute the charge with my CC company. I’ll never do business with a shady OJ commerce again.

Really horrible service! Nothing seems to be working for them, not their website, their phones, their warehouse, not even themselves. They love taking your money and not giving or standing behind their products. They should be put out of business immediately. Don't waste your time or trust them with your money. They like to scam their customers.

I was fooled by low prices. Order placed 2 wks never shipped. Customer service non-existence.

Bought a bike and there was quality issue. I could not reach customer service at all. Nobody is answering the phone. At least if people are working from home, they need to be able to answer the phone from home. Their online support form does not work - it cannot be submitted. Obviously there is technical issue with the website. Not happy at all. This is the worst that can happen for customer service.