OjcommerceReviews of ojcommerce.com

DO NOT USE OJ COMMERCE!!!! They charge you fake restocking fees and make you pay for shipping. I will never use this garbage again. Shame on amazon!

I had to include a star in order to get to this format. I ordered a antique lamb, but what i got was some totally different lamp then ordered. I was not what I ordered at all. In their reply, it was a totally different brand and type as with incorrect order Number as well. Walmart was so kind as to give a refund with no issues at all.

If I could give zero stars I would. I ordered a bed and it came damaged, with missing screws, and warped planks. I tried to get in touch with the company and when I finally got a hold of them they told me there was nothing they can do to help me. So I’m out $300 and a bed that does me no good. Terrible customer service and I will never order from them again.

I ordered a 66” x 32” Decorative mirror for my bathroom renovation. Unfortunately the pandemic hit shortly after the mirror was delivered and due to the size and the fact that the mirror seemed very securely packed in wood and styrofoam we did not open it for fear of breaking it while we were under construction. When the workers finally were able to commence working we opened the mirror and it the mirror was cracked. I called and called and emailed but the website said they were closed. When they finally emailed back they said “too bad”. Their return policy was 30 days. I asked if they would make an exception due to the timing and pandemic. They were not willing to work with us. Let me tell you who did work with us: Lowe’s, Home Depot, Wayfair, Joss & Main. Several hundred dollars down the drain. Very bad business practice.

Ordered what was advertised as and supposed to be a 10'x10' dog kennel cover, I received a 9'7"x9'7" dog kennel cover which is NOT what I ordered, nor will it work for my kennel. I will NEVER order anything from them again.

I placed an order 06/11/2020 when I placed the order it stated the item was in stock and should ship in 2-3 business days. Here it is 06/19/2020 and I haven’t received shipping confirmation. I emailed them and they responded by telling me that the item isn’t in stock and that they could check the warehouse to see when inventory is expected if I would like to keep the order. Isn’t this something they should have conveyed? Not only that shouldn’t they have responded letting me know when the item would be in stock? Just redid my place and I looked high and low to find this item and multiple other places had it now I can only find it on suspect sites with inflated rates and my timeline is out the window. They need to keep better stock of their inventory as well as notifying customers when items are out of stock. Who knows how long it will take to receive this refund. Tried calling them and was mysteriously disconnected after being on hold for 30+mins without someone actually answering the phone. Do better

I placed an order with Walmart for Amerock knob 10 packs at $11.99, free shipping/returns. I needed 1 more box, and didn't realize why the price jumped to $26.91, through OJCommerce. I thought it was due to supply and demand, or something. So, realizing, I did not need that extra box, tried to cancel it, as I had gotten no shipping confirmation from OJCommerce, yet. It came, anyway. After contacting them about returning it, I was given instructions that there would be a 20% restocking fee, and I would have to pay return shipping. Beware of placing orders online, with them.

I placed an order with walmart.com who then ordered through on commerce on May 17,2020. As of today June 18, 2020 I still have not received my merchandise. I called on commerce 4 times and each time I got a different reason and excuse why my merchandise didn't ship and when I called them.out on the bogus excuses they didn't have a defense. Finally today a month later I canceled my order and am hoping it doesn't take as long for my refund as it does for them not to ship merchandise.