OFRA CosmeticsReviews of ofracosmetics.com

Ofra products used to be vegan. I reached out to customer service about this; I asked if any products were vegan or contained no animal products. Ariela didn’t answer my question, and I submitted another question hoping for a different rep. I was routed to the Ariela again; she closed the ticket without an answer. It’s really sad to see a company like this; their customer service used to be great and helpful. After I submitted this, I received an email “ Hi Aly, No, Neptune does not contain any animal-derived ingredients. OFRA is a cruelty-free company! You can always review the ingredients listed under the product description to confirm the ingredients for yourself for any of our products. Please let me know if you have any other questions! Kind regards, OFRA Support Team Ariela” I asked about the ingredients because some of them listed on the website can be animal derived ingredients. (Ofra doesn’t disclose whether plant or animal derived on their website.) Cruelty-free brands do not test their products or ingredients on animals at any stage of production. This doesn’t mean they are without animal derived ingredients… I feel like the rep just did a “check the website next time” without understanding the website doesn’t clarify. She doesn’t understand what cruelty free actually means either, which makes me wonder if she’s correct about the ingredients.

I purchased the HD Waterproof Mascara last month. I only used it for the first time a few days ago or I would’ve been sure to review sooner. First of all, this mascara was marketed as top notch for volume and length. Secondly, it’s not cheap. (Regular price is $26 for a tube but I had a coupon for $10 off my first purchase so the mascara itself was $16 plus shipping. Total for my order was $23.50.) This mascara is a fraud. The formula is the type of formula that makes your curled eyelashes droop when applied. What a let down! I was so excited to try it since they advertised it as the best for volume and length. NO ONE CAN SEE VOLUME OR LENGTH WHEN YOUR EYELASHES DROOP ONCE YOU APPLY THE MASCARA. So I contacted customer service to get a refund because I’m not satisfied. Not only was there no sense of “Oh no! We’re so sorry our product disappointed you” but they won’t refund the shipping I paid for their BUM A$$ PRODUCT! That’s actually infuriating. And it’s telling. If a company as big as Ofra won’t refund my ENTIRE purchase including shipping, are they really a big company? Stay clear of Ofra Cosmetics. They’re not as good as they advertise AT ALL. ZERO STARS!! Fraud product. Sub par customer service. CHEAP!

love the products but customer service is nonexistent as i’ve been attempting to contact customer service over 2 weeks now for help with a return and no reply.

Very disappointed… nothing special about this mascara. Super clumpy. Waste of money!

Awful service, order hasn't arrived and customer service doesn't want to know about it. Their team are rude, and exploit people with their poor handling. Avoid!

Terrible brand. Do not give them your money. Their highlighters are like putting chalk on your face. Their lipsticks are over drying and make your mouth feel gross. Definitely will not be purchasing from this brand ever again.

Abysmal service .. ordered from this company was able to track item until it arrived in my country and then nothing upon contacting them I was given incredibly ridiculous excuses as to why I had not received my order including a10/12 week delivery time (to travel 130 miles from depot to my house ) and a lack of any understanding of simple facts just sad stock answers ... I would not recommend buying from them

The cosmetics are cheap and made in China. I will NEVER BUY OFRA again!