officialmademoiselle.comReviews of officialmademoiselle.com

Response from officialmademoiselle.comJun 20, 2023

Hi, We apologize for the inconvenience you have experienced with your recent order. We understand your frustration and disappointment, and we assure you that we take your concerns seriously. Upon notifying us of the error through messenger, we assured you that we would rectify the situation and send you the correct model. We understand that you have made multiple attempts to contact us through various channels, including email, messenger, and our Facebook page, and we sincerely apologize for the lack of response you have received. We are actively investigating the cause of the communication breakdown and are taking immediate steps to rectify the situation. We are committed to resolving this issue promptly and ensuring that you receive the correct statuettes as originally ordered. Regarding your mention of deleted messages on our site, we would like to clarify that it is not our practice to delete customer messages or engage in any form of censorship. We value feedback from our customers, both positive and negative, as it helps us improve our services. We will investigate this matter further to ensure that such incidents do not recur. Once again, we apologize for the inconvenience caused and the delay in resolving this issue. We understand your frustration and want to assure you that we are actively working on resolving the situation. We appreciate your patience and understanding in this matter. If you have any further concerns or questions, please do not hesitate to contact us directly . We are committed to addressing your concerns and making things right. Best, Mademoiselle Support