officialmademoiselle.comReviews of officialmademoiselle.com

Response from officialmademoiselle.comNov 16, 2023

Hi Isabella, I sincerely apologize for the inconvenience you've experienced with your recent pendant lights order. Your feedback is crucial to us, and we are committed to resolving this matter promptly. I understand the importance of resolving this issue promptly, and please be assured that we are committed to doing so. We have multiple warehouses across Southeast Asia to efficiently manage our inventory, and it's clearly outlined in our refund policy that customers are responsible for sending the product back to our warehouses and covering the return shipping costs. I also want to extend my deepest apologies for the frustration you encountered while attempting to contact our customer service team due to a disconnected phone number. This is not the level of service we strive to provide, and I assure you that we are actively investigating this issue to rectify it as soon as possible. Best, Mademoiselle Support

Response from officialmademoiselle.comNov 15, 2023

Hi Daniel, Firstly, I want to extend my sincere apologies if your experience with us has fallen short of your expectations. In an effort to shed light on the situation, I'd like to clarify that the chair you ordered is a made-to-order item. To ensure the utmost care in transportation and to minimize the risk of damage, our team ships these items by sea. While this method can result in a longer wait time, it is crucial to guarantee the safety and quality of your product upon arrival. Regarding the tracking information, our team provided an accurate tracking number and information and mentioned that your chair will arrive in the mid of November. Our intention is always to offer accurate and transparent information to our customers. I understand that you were expecting your order to arrive the order sooner. Again, I apologize for any inconvenience this may have caused. We value your trust and are committed to resolving this matter to your satisfaction. Best, Mademoiselle Support

Response from officialmademoiselle.comNov 14, 2023

Hi Cheryl, We are genuinely sorry to hear about the sizing issue and the inconvenience caused by the tag language. We understand the importance of receiving the size and a product that meets your expectations. Please be assured that we take your concerns seriously, and we are actively investigating this matter to ensure that such issues are addressed promptly. We also apologize for the missing item, and we are working diligently to resolve this with our shipping partners. We understand your frustration with the situation, and we want to make things right for you. We have taken note of your case with PayPal, and we are committed to working closely with them to find a resolution that meets your satisfaction. While we understand your preference for a full refund, we hope you consider our store credit or reshipping option as a gesture of goodwill to rectify the situation. Customer satisfaction is our top priority, and we value your business. Rest assured, we are taking steps to prevent similar issues in the future and improve our overall service. Best, Mademoiselle Customer Support

Response from officialmademoiselle.comOct 5, 2023

Hi Brenna, We are truly sorry to hear about your recent experience with our site, and we deeply apologize for any inconvenience you've encountered. Your feedback is important to us, and we appreciate the opportunity to address your concerns. We understand your frustration with the cat bed's size and condition not meeting your expectations. We strive to provide high-quality products, and we regret that we fell short in this instance. Once again, we apologize for any inconvenience you have experienced, and we appreciate your patience as we work to rectify the situation. If you have any further concerns or questions, please feel free to contact our customer support team, and we will do our best to assist you. Best, Mademoiselle Support

Response from officialmademoiselle.comJun 27, 2023

Hi Jenny, We apologize for any inconvenience or disappointment you experienced, as it is always our goal to provide high-quality products.We take your concerns very seriously and would like to address each of them individually. First and foremost, we deeply regret any safety concerns caused by the presence of choking hazards in the book. The safety of our customers, especially children, is of utmost importance to us. We have strict quality control measures in place to ensure that all our products adhere to safety standards. We will investigate this matter thoroughly and take immediate action to rectify any issues found. We are also sorry to hear that the book arrived in poor condition. We strive to deliver our products in perfect condition, and it is disheartening to learn that this was not the case for you. We would like to assure you that this is not representative of our usual standards, and we will investigate this matter with our shipping partners to prevent such occurrences in the future. Regarding the missing parts and overall cleanliness of the book, we deeply regret any inconvenience caused. Our team works diligently to ensure that all items are complete and in pristine condition before they are sent out. We apologize for any oversight on our part and understand your frustration. Your feedback is valuable to us as it helps us identify areas where we can improve. We appreciate your candor in bringing these issues to our attention, and we would like to make it right. Once again, please accept our sincerest apologies for the inconveniences you encountered. We hope that you will reconsider your decision and give us another opportunity to serve you in the future. Your satisfaction is important to us, and we are committed to providing you with a positive experience. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly. We value your feedback and would appreciate the chance to make things right. Best regards, Mademoiselle Support

Response from officialmademoiselle.comJun 26, 2023

Hi there, We sincerely apologize for the inconvenience and frustration you have encountered. We strive to provide excellent service and meet our customers' expectations, and it seems that we fell short in your case. We appreciate the opportunity to address your concerns and would like to provide you with some insights. Firstly, we regret the delay in the delivery of your lamp. We do have several warehouses that includes Southeast Asia , our priority is to ensure timely and accurate delivery of all orders. We understand that waiting for two months is far from ideal, and we apologize for any inconvenience caused. We do our best to communicate and coordinate promptly to address customer concerns. However, sometimes unforeseen circumstances or communication challenges can lead to delays. We take responsibility for the delay in rectifying the situation and assure you that we are working diligently to resolve it. Regarding the return process, we apologize if our previous response did not meet your expectations. While we understand your desire for a hassle-free return, international shipping costs can vary significantly. As a result, we have certain policies in place, which may require customers to cover return shipping expenses. We apologize if this was not clearly communicated to you initially, and we appreciate your understanding. We appreciate your feedback regarding the quality of the product you received. We take product quality seriously, and we regret that the item did not meet your expectations. We continuously strive to improve our product offerings, and we will take your feedback into consideration. Once again, we apologize for the inconvenience and frustration caused by this situation. We value our customers and their satisfaction, and we appreciate your patience and understanding throughout this process. We are committed to resolving this matter to your satisfaction and will continue to work diligently until it is resolved. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your concerns are addressed promptly. Best, Mademoiselle Support

Response from officialmademoiselle.comJun 20, 2023

Hi Jennifer, We deeply apologize for the unfortunate experience you had with our website. We understand your frustration and want to address your concerns promptly. Firstly, we apologize for any discrepancies between the product you received and the product image displayed on our website. We strive to provide accurate and detailed product descriptions, and it is disappointing to hear that we fell short in this instance. We take this matter seriously and will investigate it further to ensure it does not happen again in the future. At our company, we take great pride in providing excellent customer service, and it is disheartening to learn that we have not met your expectations. We assure you that we are a legitimate company committed to customer satisfaction, and we deeply regret any inconvenience or frustration caused by your experience. Once again, we apologize for the inconvenience you have faced, and we would appreciate the opportunity to make things right. Best, Mademoiselle Support

Response from officialmademoiselle.comJun 20, 2023

Hi Rohit, We're sorry to hear about the negative experience you had with our website and the condition of the items you received. We assure you that we take customer satisfaction very seriously, and we appreciate the opportunity to address your concerns. Firstly, we would like to apologize for any inconvenience caused by the damaged items you received. We strive to provide high-quality products and ensure they are packaged securely for shipping. However, it seems that we fell short of meeting your expectations in this instance. We understand how frustrating it can be to receive damaged items, and we sincerely apologize for any disappointment or inconvenience caused. Our team strives to assist our customers in a timely and helpful manner. We will investigate your case further to identify any areas of improvement and take appropriate action to ensure this does not happen again in the future. We want to assure you that we are committed to providing a positive customer experience, and we value your trust and satisfaction. We appreciate your feedback as it helps us identify areas where we can improve our services and processes. Rest assured, your concerns will be taken seriously, and we will make every effort to rectify the situation for you. Once again, we apologize for the inconvenience you have experienced. If you have any further questions or concerns, please don't hesitate to contact our customer care team. We are here to assist you and regain your trust in our company. Best, Mademoiselle Support