officialmademoiselle.com Reviews | Read Customer Reviews of officialmademoiselle.com

officialmademoiselle.com Reviews | Read Customer Reviews of officialmademoiselle.com

officialmademoiselle.com reviews

Showing 25 reviews with 1 star · Clear filters

Fashion L.
Nov 30, 2024
Site is a scam
Purchased and paid for two bathroom faucets. This site is a TOTAL SCAM. Sent a piece of paper so there would be a tracking nu.ber showing that my purchase was delivered. Don't believe the fake reviews
Response from officialmademoiselle.comJan 28, 2025
Hi there, I sincerely apologize if you’ve had a negative experience with your recent order. To address your issue, we reached out and requested photos of the items you received so that we could conduct a thorough investigation and work towards a resolution. However, we have not yet received a response from you. Without the necessary details, it’s been challenging for us to proceed with resolving the matter.
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chris L.
Sep 27, 2024
All scams
All scams the trading standards needs to look into what's going on. Fake return address pure rip off, there loads of crap reviews on this place. Fake phone numbers that don't work Fake return address that the post office can't use and Google maps showing them as a old farm shed. Goods look nothing like on the website then you can get your money back all scams stay well clear
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SIMMI M.
Aug 1, 2024
Big scam alert !!!
I bought a rug on 25 July 2023, Updating the situation after waiting for whole year in 2024. They don’t give money back and product is still not delivered. It's a shame. Cheapest scam of all times !!! These money making tricks only pulls down the reputation of a company. Pathetic customer service. No response. Waste of money. I regret transferring the money instead I should’ve donated it to someone needy. Huge Disappointment.
Response from officialmademoiselle.comAug 8, 2024
Hi Simmi, We apologize for the inconvenience with your order. Regarding customs fees, these are set by your local authorities and are beyond our control. While we have shipped the item, please be aware that additional import taxes or customs fees may apply upon delivery, depending on your country. Unfortunately, we cannot be held responsible for these fees as they vary by item and country. We appreciate your feedback and are committed to improving our services to enhance your experience. Thank you for your patience.
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Elise A.
Jun 13, 2024
Do not buy!!!
I ordered an item, then got an email that it was out of stock and they would give me store credit. Like, what? I went to the website and the item was 100% still in stock and I was able to add it to my cart and nearly check out. Never said it was out of stock. I tried their chat feature and never got a response. This website is a scam.
Response from officialmademoiselle.comJun 13, 2024
Hi Elise, We sincerely apologize for the inconvenience and confusion you experienced with your recent order. We understand how frustrating it can be to receive an out-of-stock notification, especially when the item appears to be available on our website. Due to the nature of our shipping process, where we source products directly from individual manufacturers, our online inventory may not always reflect real-time stock levels accurately. We are actively working to improve this system to prevent similar issues in the future. Regarding the delay in our chat response, we deeply regret that we were unable to assist you promptly. Our team has already responded to your chat and even on email. Best, Mademoiselle Support
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PJ R.
May 2, 2024
Wrong size artwork
The artwork I bought came to me in the wrong size. I tried to work with them to send the right size, but they could not send me the right size, waited for months. I became concerned that I would not get the value I had paid so gave in to receiving a refund for the difference. I do not trust a company that offers something they do not have.
Response from officialmademoiselle.comAug 8, 2024
Hi PJ, I completely understand your frustration regarding the artwork size. Please note that we have refunded you for the price difference and are committed to improving our service. If you have any further questions or need assistance, please feel free to reach out. Best, Mademoiselle Support Team
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Scam W.
Apr 6, 2024
Don't buy from this company
Don't buy from this company. You will lose your money. The contact number is a 218 area code from Minnesota. Their fake office is in Wyoming. They will not correspond to questions. Disgusting.
Response from officialmademoiselle.comMay 2, 2024
Hi there, We apologize for any inconvenience you experienced regarding our operating hours and customer support availability. To clarify, our business operates from 12 pm to 8 pm MDT, and during these hours, our customer support team is available to assist you promptly. Additionally, we offer support via email, providing an alternative means for you to reach out to us if you're unable to connect with us by phone. Rest assured, your inquiries are important to us, and we strive to address them in a timely manner. Best, Mademoiselle Support Team
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Edward S.
Jan 13, 2024
Order never received
When I ordered the wine cabinet rack, it indicated 3-5 days shipping. After a week, I reached out to the company and got no response. Additional emails got a response that they were "working on it with their team." Another week passed with no updates. I told them that if they didn't act soon, I would cancel. Three days later I was notified of a refund being processed with no explanation on why they never fulfilled the order. I at least gave one star for getting the refund.
Response from officialmademoiselle.comJan 14, 2024
Hi Edward, We sincerely apologize for any inconvenience you may have experienced with your recent order. Your satisfaction is of utmost importance to us, and we deeply regret that your experience did not meet the high standards we strive to uphold. We understand that our furniture is made to order, and our team diligently conducts quality checks before shipping out each item. Despite our efforts, it seems that we fell short of your expectations, and for that, we are truly sorry. We have already processed your refund on it. Best, Mademoiselle Support
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KUMAR M.
Nov 17, 2023
I have ordered 11pcs on 29th august…
I have ordered 11pcs on 29th august after numerous email finally they had given me tracking number. But the courier is still in china from last 10 days dont know if & when will recieve, also dont know how many pcs are coming & what about the balance order? was promised in 5-20 days delivery time now its almost 80 days & still nothing received. horrible service & waste of time.
Response from officialmademoiselle.comNov 28, 2023
Hi Kumar, I understand that the extended wait time is unacceptable, and I want to assure you that we are investigating the matter thoroughly to identify any issues in the fulfillment process. We value your trust in our company, and it is disheartening to learn that we have fallen short of your expectations. Once again, I apologize for any inconvenience this delay may have caused, and I appreciate your patience and understanding. Our commitment is to make things right for you, and we are taking immediate steps to address the situation. Best, Mademoiselle Support
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