U.S. ESTA ServiceReviews of official-esta.com

I had a problem with getting my esta document but they answered me really quickly and nicely, thank you!

Very good experience. So glad, I had my issue resolved in few minutes. Thanks for your support. Appreciate it!!!

Last year, 2020, was our 50th Wedding Anniversary. Due to Covid it was not safe to travel. We had applied for and been granted our ESTA permissions. Now we are in 2021 and we decided again to try and get to Houston. My passport in the meantime expired Explained my plight and Jayne within 24 hours resolved my difficulty. My grateful thanks Jayne. You are brilliant and a joy to deal with.

Jayne responded to my request quickly and efficiently.

I was looking to find out when my ESTA expired and e mailed the office. there reply was prompt.

Great service to change my Passport details, prompt replies and clear instructions

Ms Jayne, from the UK support centre, has been extremely considerate and deserves a stellar review. We were denied a last minute entry to the US because my brother, who is in a serious health condition and in risk of life, asked to visit a clinic in Florida who could eventually help my brother out. He was considered of "no interest" to the country embassy officials (as stated in the emails), and was therefore deemed non exempt to COVID presidential order 10143, even though it was a paid medical intervention and of zero-cost to the US government. Jayne has raised the issue to senior management in the blink of an eye, who has managed to lower the ESTA fees in 50%, helping us deal with the whole issue in a less financially damaging situation. Although ESTA was not perfect, in the whole scenario, Ms Jayne deserves a full blown 5* review for her dedication and humanity, as well as senior management in ESTA, which are not related at all to the US Embassy in Lisbon, which cut off a possible solution to my brother's issue for incomprehensible reasons.

To whom it may concern, I had a technical problem in applying for ESTA visa and paying the fee. However, thanks to support teams prompts response and kindness, I could successfully complete the process. I would like to recognize Jayne from the support team. I was very impressed by her professionalism and kindness as well as prompt response. Thanks for the help. Cho, Choon Ho from South Korea