Insight
Real misrepresentation - avoid
Holidaymakers heading to the US are being warned not to fall for the copycat websites that aim to dupe those applying for the Esta permit – the US’s online visa system – into paying unnecessary fees. This company is one of those. They style themselves Official ETSA but they are absolutely nothing to do with the official US government ETSA service. They are a private company styled to look like an official website. This information is cleverly hidden in tiny letters at the bottom of the website, if you scroll all the way down. Do not fall for what is essentially a complete scam to extract more than 4 x the cost of getting the ETSA through the genuine official website. I think it's appalling that this company is allowed to stick official onto their service and pass themselves off in this way. Their T&C aren't made clear up front. The only number to call is only available after you've applied and paid. It's not a UK number and it's difficult to extract from their website. Everything about this website is a masterly way of hiding its real purpose, which is to overcharge. The US government Warns Against Third-Party Site Use for ESTA Applications in a release dated 05/26/2021 - saying: There are many websites and e-mail scams attempting to mislead international travelers and members of the public into thinking they are official U.S. government websites. Officers at U.S. Customs and Border Protection (CBP) have noticed an increasing number of third-party sites claiming to help foreign travelers apply for the Electronic System for Travel Authorization (ESTA). The Guardian Newspaper and Which Magazine are also working with Google to ensure that websites like these are no longer able to style themselves as government websites. You can report this website to Action Fraud, to Google and to Government Digital Services.


