OENKOReviews of oenko.com

The wrong size was shipped to me. When I contacted OENKO about this, I said that I would prefer a credit, and I would ship the incorrect size items back if they would send a prepaid shipping label to me. They said that they did not want me to return the wrong items, and they would only give me 25 They shipped the incorrect size to me even though I confirmed the correct size. When I contacted OENKO, I was not able to talk to a human. I requested a refund and a prepaid shipping label to return the incorrect item, They did not want the item returned, and they would only give me 25% refund on the charges even though it their error. I grugingly accepted a replacement shipment. I received it, but I am very unhappy about the experience. I would not recommend OENKO to anyone.

Received item i ordered, but the size is way off, but you can not return, once open it's says, horrible customer service, how do you know they fit, without opening the package to see size, will never do business with this company again!

return policy is very bad and restrictive. Opened one item and knew it would not fit so knew they advertized 30 day money back guarantee on the social media platform but their refund policy states something completely different. 1. Eligibility Return window: 14 days from the carrier-confirmed delivery date. Condition: Items must be unworn, unwashed, unopened, with all original packaging, hygiene seals, tags, and inserts intact. Proof of purchase: Order number or receipt required. Non-returnable: Any item that has been opened, tried on, worn, washed, or is missing original packaging/seals. 2. Size Exchange (One-Time Only) We offer a free, one-time size exchange for the same product and color within 14 days, as long as the item is unopened and meets all eligibility criteria. What “free” covers: We cover the shipping cost to send the replacement size to you once your unopened item is received, inspected, and approved. What you cover: You are responsible for shipping the unopened item back to us (trackable method recommended). Limit: One size exchange per order line item. Bundles & promotions (e.g., “Buy 1, Get 2 Free”): Exchanges must be like-for-like (same pack contents) and cannot be split or partially exchanged. If your exchange is not accepted (for example, the returned item arrives opened or used), you may have it shipped back to you at your cost. If declined, we may safely dispose of the item. The problem is that the product comes in a sealed bag and the only way to check the product is to open the sealed bag which makes the item non-returnable by their policy. (catch 22). It also states that all items must be returned so even though the other items have not been opened the customer cannot return them either. I ordered the item on the 21st of March and had to request a shipping status on May 1st because no shipping information had been provided and the response was that they had run out of product but sent an updated status on shipping but basically when I checked it stated a shipping label had been created and was awaiting pick up by the carrier. On May 5th I sent an SMS message stating "I placed an order (27926) on April 21st and it is yet to be shipped. Please cancel the order and refund my $56.80 back into my account." I did not get a response to my message so on the 6th of May I filed a dispute with my financial institute. Oenko never responded to my message but did provide tracking information to my financial institute so the case was closed. Don't buy from this company because their return policy will not allow you to return the product as it is sealed and even though you do not do anything other than open 1 item to check the size you cannot return any of the items based on their return policy, Buyer beware

I know that you're a good and reliable company but sometimes in the handling of a product by a sub-contracting company wherein there was a possible switching of items done by a crooked employee in connivance with a small shop before it was delivered to customer which happened to me for the first time. Disgusting experience! Please investigate.

the absolute worst company i have ever ordered from a month and still dont have them. and now i ae reviews that state they dont work and return policy doesnt exist. BUYER BEWARE, THIS IS NOT THE FOMPANY TO BUY FROM. save your money and buy depends

It's my belief that these products for mens incontinence absolutely don't work These and all the others purchased are just a scam to relieve you of your money.They all leak ,some are more comfortable to wear . Basically waste of money and the manufacturers of these products take advantage of the issue men are trying to solve . All Junk including these

Before you buy from them look for a satisfaction gaurantee They either dont have one or choose not to honor it. If you send the product back you must pay the shipping and then you only get part of your money back. BAD is all I can say.

I placed an order (#22524) on 2/19/26, but have not received the item ordered. I don’t want to subscribe to a service to get information about my order.