Octuspay is an E-commerce Platform & Affiliate Marketplace. Sell your digital products worldwide with our global checkout.
Octuspay (octuspay.com) has 24 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Showing 21 reviews with 1 star · Clear filters
Kris S.
I have just paid 17 dollars and never got the information I paid for, I want a refund!!
Response from OctuspayNov 27, 2024
Hello, Kris. We have checked and found that the purchase attempts were declined in our system, which is why no charges were made to your account. If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help. Best regards, Octuspay Team
Melinda H.
Multiple charges on July 11, not as much charged as the rest of you but still enough to make me put in a claim. On July 11, I received 2 $7 dollar charges 2 $9 dollar charges as well as a $29 charge. Since then on August 11, September 12, October 11 and November 11 I’ve been charged $14 I’m requesting a full refund through my bank because nothing gets resolved through this company.
Response from OctuspayNov 16, 2024
Dear Melinda Holme, We are deeply concerned to hear about your experience with Octuspay and want to address this issue immediately. Firstly, we assure you that Octuspay operates with the highest standards of security and integrity. We take any allegations of unauthorized transactions very seriously. Account Security: If you did not register or provide any banking details to our platform, it’s crucial to ensure that your banking information has not been compromised elsewhere. We recommend checking with your bank for any unusual activity. Contact Information: We apologize if our contact details were not easily accessible. For future reference, you can always reach us at [email protected] or through our support page https://octuspay.zendesk.com/hc/en-us We would like to investigate this matter further. Please contact us directly at [email protected] with more details, such as the date and time of the attempted withdrawal, so we can assist you promptly. Your security and trust are paramount to us. We are committed to resolving this issue and ensuring your peace of mind. Best regards, Customer Support Team, Octuspay
Maya H.
I want my money back This is a scam
Response from OctuspayNov 4, 2024
Dear Maya, We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible. Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized. If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help. Best regards Octuspay Team
Chris P.
I have been debited 2 charges of $40.88 in August and Sept 2024, and requested a refund in August, and just noticed another charge today. Total Scam Update: October 2nd - still have not rec'd my refund. will keep everyone updated.
Response from OctuspaySep 26, 2024
Dear Chris, We have checked and the refund process for your purchases is underway. We understand your concern and want to assure you that we are working to resolve this issue as quickly as possible. Refunds usually take a few business days to process, depending on the payment method used. We ask for your patience while the process is finalized. If you have any further questions or need additional information, please do not hesitate to contact us. We are available to help. Best regards Octuspay Team
Alestair M.
This it's a scam site.Two amounts were debited from my account one for $29.25 and $32.32.Not authorised by me.After requesting a full refund on their site for these amounts I still didn’t receive any.Nowhere does it state it’s subscription site. I sent them correspondence requesting to stop the subscription and to stop Debiting my account,but it doesn’t stop.On 8 July 2024 I mailed them to stop everything, but on 14 July 2024 $28,62 was debited from my account.An Online refund request was done,but nothing received from them. I even changed my banking card details,but yet money was taken from my account Cancel subscription OR-5c6b1d201e Good day all Cancel the below subscription with immediate effect Please cease all or any attempts to debit my accounts otherwise legal action will be taken PURCHASE DETAILS: Transaction Code: OR-5c6b1d201e Product: VIP Tool © Price: 29 Order Date: 30/05/2024 15:48:59 International Processing Fee 30 May 2024 23:57 - Fees R2.00 International Processing Fee 30 May 2024 23:57 - Fees R2.00 Octuspay.com 30 May 2024 15:54 - Fees R534.45 Octuspay.com 30 May 2024 15:48 - Fees R590.77 Replacement Fee 15 Jul 2024 09:00 - Fees R70,00 Octuspay.com 14 Jul 2024 19:55 - Fees R523.18
Response from OctuspayJul 19, 2024
Dear Alestair Morkel, We are deeply concerned to hear about your experience with Octuspay and want to address this issue immediately. Firstly, we assure you that Octuspay operates with the highest standards of security and integrity. We take any allegations of unauthorized transactions very seriously. Account Security: If you did not register or provide any banking details to our platform, it’s crucial to ensure that your banking information has not been compromised elsewhere. We recommend checking with your bank for any unusual activity. Contact Information: We apologize if our contact details were not easily accessible. For future reference, you can always reach us at [email protected] or through our support page https://octuspay.zendesk.com/hc/en-us We would like to investigate this matter further. Please contact us directly at [email protected] with more details, such as the date and time of the attempted withdrawal, so we can assist you promptly. Your security and trust are paramount to us. We are committed to resolving this issue and ensuring your peace of mind. Best regards, Customer Support Team, Octuspay