Ocean & CompanyOcean & Co is dedicated to selling products that promote a plastic free, sustainable lifestyle. Every purchase helps support marine conservation efforts around the world!
Ocean & Company (oceanandcompany.com) has 552 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Andrew J.
I was not happy with my sea turtle bracelet. You advertised it as turquoise, what I received is some plastic colored turquoise beads on an elastic band. Truly NOT a good value for 10.oo dollars.
Response from Ocean & CompanyMay 5, 2021
Hi Andrew! We apologize for the confusion, we are referring to the color when we advertise the bracelet as turquoise. The beads that we use are eco-friendly ceramic beads.
adriane V.
I ordered 5 bracelets and only received 4. Emailed the company 4 times with NORESPONSE!! Did not get any tracking info for turtles!!! No phone number to call either!!! Very disappointed!!!
Response from Ocean & CompanyMay 5, 2021
We apologize for the mixup that we had. I do see that we were able to send you the missing bracelet. Thank you for your patience!
HazelNut
I ordered four bracelets about a month before Christmas hoping they would arrive in time. They didn’t arrive for Christmas despite being the first present I bought this year. It is over two months later and they are still not here. I have emailed customer service three times! The first time I got a link to a tracking website that was useless and didn’t work. The next two times I have had no reply at all. They were rather expensive, which is understandable as the money goes to help the turtles but I am very disappointed - DO NOT BUY FROM HERE. I am beginning to wonder if my items will ever arrive. I can’t comment on the quality or anything as I have no idea. Waste of money.
Response from Ocean & CompanyFeb 18, 2021
Hi there! We are currently caught up with all of our customer service emails. If we didn't respond, it may be because we didn't receive it. Please send another one to our email - [email protected] so that we can send you a replacement order or issue you a refund. Whichever you prefer. Thank you.
Kathy P.
Checking company in February 2020 as I would like to make a purchase. Despite the claims they make, their Trustpilot reviews in January 2020 reviews are nearly all bad - do not be deceived!!
Response from Ocean & CompanyFeb 18, 2021
Hi there! Have you made a purchase with us? We'd like to know why you left a 1 star review. Please email us at [email protected]
Kylee M.
I do not recommend ever buying from this company. I really wanted to support ocean conservation and am very upset. I ordered way back in November and when I realized it was taking a long time even just to have it shipped out, They were Christmas gifts for my nieces, I reached out to the company and was assured it would be here for Christmas.... fast forward to Christmas and it still didn't arrive. They waited until after Christmas to issue me the refund, and because of COVID and tight circumstances, I couldn't buy my nieces presents that weren't a scam and would come in the mail, until after I received the refund. After Christmas. Making me feel like the worst aunt in the world. This is not how you create a good customer value.
Response from Ocean & CompanyFeb 18, 2021
We truly apologize that your order did not make it in time for Christmas. We saw many shipment delays that we out of our control around the holiday season. Again, we apologize!
Eileen A.
Would give 0 stars if I could. Ordered 3 bracelets and an anklet in mid November and here we are 2 months later and no sign of them (they were to be Christmas presents). I’ve emailed the company twice with no response. They have no phone number to contact. DO NOT BUY FROM THIS COMPANY. There are plenty of reputable companies with good causes to purchase from. This is NOT one of those
TRISH
Received the bracelets but no instructions on how to track them. Purchased as gifts. Emailed Co and no response.
Response from Ocean & CompanyFeb 18, 2021
Hi there! We sent emails with all of the turtle tracking information. We are also now caught up with all emails from our very busy holiday season, so you should have gotten a response.
Fran W.
Received the bracelets quickly but there is no way to track the turtles---would not recommend this company
Response from Ocean & CompanyFeb 18, 2021
We send out turtle tracking emails immediately after the purchase of any turtle tracking bracelets. Make sure to check your junk inbox.
