MW
Misleading expiration date and unresponsive customer service
My subscription was set to expire on a certain day, and I took a class on that day, but it wouldn’t let me take the course exam or eval to earn credit for it after I completed it! If I would’ve known, I wouldn’t have taken the time to take that final course. In my opinion, if the last day my subscription was active was the day prior, that is the day that should have been listed as my expiration date. I tried to email customer service, but received no response! I was already planning to look around for alternative options to receive continuing education credit, but now, I feel like I need to look elsewhere in the future. It’s a bummer because I did enjoy and appreciate the courses offered, but I’m disappointed with what happened and the lack of customer service. Update: 7/28/26 Following my review on Trust Pilot, I received a response from occupationaltherapy.com, and they eventually were able to resolve my issue and give me credit for the final course I took. Although it took extra effort, I appreciate the resolution.
Response from OccupationalTherapy.comJul 17, 2026
Hi MW, Thank you for taking the time to submit your review. We truly appreciate your feedback, and we acknowledge your concerns regarding your subscription expiration and the course exam. We sincerely apologize for the poor experience you had. Please know that we respond to all emails we receive and are dedicated to resolving your questions. We want to work with you to resolve the issue and ensure you receive appropriate credit for your time spent on our courses. We'd be happy to review your account and course history with you if you could please reach out to us directly at [email protected]. We will work with you on a case-by-case basis to help you successfully learn and earn your credits. The team at OccupationalTherapy.com