Mia B.
Horrible customer service
I ordered an mp3 player and declined the warranty. I should have only been charged $14.99 as it had free shipping. Instead they charged for the warranty. I called and their CSR could barely speak English. I told her I did not want the warranty. She said she cancelled it but instead she cancelled the whole thing. Do I reordered it and again declined the warranty. I got charged again for the warranty again. And then I was charged again for the warranty. I emailed them, no response. I emailed again, and again no response. I left them a message on Instagram and still no response.