Oakley Standard IssueReviews of oakleysi.com

I have lost all faith in Oakley - until now this is the only brand of eyewear I have ever bought. I bought prescription eye glasses and in less than a year one of the nose pads broke off. It's not fixable or replaceable so I had to send in for warranty repair. SIX WEEKS LATER I get my glasses back. I was blind for 6 weeks. Now, less than 7 months later SAME PROBLEM. The warranty process is as difficult as they can possibly make it. Only email communication, days between responses. It takes 1-2 weeks to even start the return. Then they make ME remove the lenses, because everyone has the tools for that. The people are rude and condescending - ZERO empathy. These are not sunglasses I NEED THEM TO SEE. So now I'm done. What was once a quality local brand is now global conglomerate garbage,

I have purchased several items over the years and they have always been outstanding company. After over 33 yrs in Law Enforcement and first responders roles, I retired, I went renew my membership with Oakley as I always did each year! This year they respond back that I am not eligible for the membership because I retired! WTH, a company that prides itself on backing first responders and such they can’t extend this small perk! I will no longer continue to purchase products and will recommend that friends and family also not purchase products from this company. I am sure there are a lot of other retirees that have had this little perk taken away! So long Oakley.

I places an order August 5th was told the delivery date would be the 16th. On the 16th I recieved an email stating that the order was still in process. 2 days ago I talked to someone on Chat and was lied to stating that the order would be shipped that day. Today I talked to someone and they told me my order was never processed, I then called and was told that the order is on back order with no idea when I will get my order. SO being LIED to on 3 seperate occasions is not at all good customer service. I am unhappy

Updating my review. After reaching out the first time, Oakley decided to do a PR stunt and reply as if they are going to assist me to purchase a pair of lenses. It was all a lie. Sent an email to them almost 2 weeks ago and not one single person has reached back out. Oakley does not want to help. They just want your money. Shit service, and such a waste of money. Shoutout to Fuse lenses for providing me BETTER quality lenses HALF THE PRICE, and hassle free.

crap The lens are held by plastic wire. Lens fall out. Warranty sucks. They cannot repair. They will give you half of what you pay to replace your glasses at lens crafters.

Terrible customer service!!! Took me about an hour and three different attempts to simply order a Barrel screw for my wife's sunglasses. Don't bother calling to speak to a foreigner that you can't understand, you'll end up being referred to the "chat" line, then they will refer you to another link. I'm totally done with this company and they're crappy web site and worse customer service!

Possibly the worst website I have ever used. I'm trying to create an account for my grandpa, but nothing works; the customer service is absolutely horrible and has been no help at all.

2 attempts over 2 weeks to reach the customer service team asking about an exchange, with zero responses back. I am now really disappointed in my purchase. All I wanted to do was see about exchanging my order for the one with larger lenses, but I cannot get these guys to respond. 23 July 25 Update: Here I am, a month and a half later, and I have still not gotten a single response other than to a negative review, as seen below. I just want to see how to exchange my sunglasses for ones that have a larger lens. That's it. I've emailed every address that they have given me, and I don't know what else to do.