Oakley Standard IssueReviews of oakleysi.com

The shipping speed of the product was great! The quality of the product was great! The prices are good, too!

Took a bit to verify prescription but went well

Overall Oakley si is great, decent selection, pricing, and they actually got to me in about 5 days. I did have an issue with my glasses as they arrived in the wrong box. The lenses were incorrect, and the price dropped in the days since I ordered. Oakley made everything right, so they get 5 stars for that. I've never had any issues with orders in the past,even prescription pairs. The complaint I have is its difficult to reach customer service. When you do, it needs to be sent to a team, and you can expect to wait 2 to 5 days for a response. They really need to speed up and streamline their customer service when someone has a problem. This took off a star. I was told I would receive a 50% or 40% discount code for my troubles (Same representative told me 2 different numbers on the same call). I'm still waiting to see if I get the email with the 40% or 50% discount like I was told.

I am very happy with the products when they arrive. I took a star or two because there is ZERO communication between Oakley and the customer when there is an issue with a prescription. I had this happen twice. Frames were incompatible with prescription type stuff. No big deal, right? Except if you don’t know there is an issue how can you fix it? When you log into your account it just says “Cancelled”. No explanation as to why. You have to contact CS for that. Nowhere does it say to put the prescription in manually to verify the frame you want is compatible with your prescription. That’s important and useful information. If you don’t need prescription lenses, they’re good. With great prices. I’ll still order from SI. Armed with better information due to previous failures.

Free item was not included in order and had to contact customer service using my time!

I love the Oakley SI program, and believe they offer great products at an amazing price. However, the past few months have been plagued with sign on issues. I came onto the site about a week ago and tried with multiple browsers to the same result. Every time I would try to change something, or go back a page, it would ask me to sign in. I knew the pair of sunglasses that I wanted, and from my initial login to the site, still took about 7 or 8 additional logins. This was very frustrating.

Oakley makes a high-quality product that works well in the harsh environment I often work. As a paramedic, I am very active and on the go. I transition from outside, sunny environments to inside and need to quickly move my sunglasses up and out of my way. The sport style glasses work really well for this! I'll never give them up!

Telephone help was excelent