Oakley Standard IssueReviews of oakleysi.com

I uploaded my prescription and saw my order was pending for over two weeks. I contacted customer service and was told they'd look into it. Within 24 hours my order was cancelled because I was told, "We are unable to support your prescription online in the frame and lenses purchased." I don't understand then how I was able to place the order in the first place and why I had to wait weeks to find this out. This will be my last order from Oakley.

This would be my second order from Oakley. The first was a prescription they screwed up can’t even wear them $400. The second was just a plain pair of fives sunglasses. They’ve changed the nose bridge from the hard plastic to rubber which melts and sticks to your nose. Their glasses are so substandard. I will never purchase from Oakley again.

Absolutely do not order the MOD7 MIPS helmet. The lens is impossible, literally impossible to change once you pop it out of the gasket. So much money wasted for a product that straight up does not work.

I ordered a pair of prescription Oakley glasses and, as instructed, submitted my prescription shortly after placing the order. Despite this, I received no updates for several days. When I finally contacted customer service, I was told they had not received the prescription — yet when I checked my order on the website, the prescription I had uploaded was clearly attached. At their request, I resubmitted the prescription. The agent confirmed on the chat that they now had it and the order would proceed. Two days later, I received an email stating that my order had been canceled because the prescription was “never received.” This level of incompetence and poor communication is unacceptable. If you need prescription glasses within a reasonable timeframe (or at all), I strongly recommend shopping elsewhere.

Edit for Oakley response. They already have my order info and I have been in email contact for over a week before posting this review. It's excuse, after excuse with no help on this order but 30% off the next 😆 They can't fill orders in a timely manner. They loose orders. You'll need to contact them 3 or 4 times to get them to "escalate" the order. They will offer you 39 or 40% off the next order. That is useless. You can't use it for an already discounted product and doesn't help you on the current order that they can't get right. So, they have trouble filling orders and their customer service is very poor! When you do get the order the product is good.

Ordered prescription sun glasses, then got an email the order was cancelled with no reason given. Called customer service to find out why my order was cancelled. Customer service put me on hold for 15 minutes then hung up on me.

Right temple piece became loose and finally fell off after only 5 months of use. 200 plus dollars and these cheap Chinese knockoffs feel apart. And Oakley si customer service refuses to replace the broken it. Oakley si referred me to their parent company Luxottica in ITALY, for warranty claims. Luxottice has the worst customer service on the planet. They refuse to speak to you, they ask for pictures of product numbers stamped on their glasses, yet no product number exists. I've filed multiple claims with these crooks and they keep saying my claim is invalid and ask me start a new claim. Bottom line Oakley glasses are cheap Chinese garbage and Oakley SI does nothing but lie to you.

My M frame “Ballistic” lens broke from a 3 foot drop. These are meant to be safety glasses! Customer service didn’t care.